Kohl’s Department Stores

About Kohl’s Department Stores

 At Kohl’s, our mission is to inspire and empower families to lead fulfilled lives. And there’s no more rewarding job than that. Because it’s not just about selling things. It’s about letting customers know that the things that make their lives better are within their reach. We build great brands, launch new technologies to make shopping easier, contribute our time and dollars to improve the world we live in and dream up ways to empower our customers and Associates to create a life they love.

Kohl’s is proud to be a member of the community. And being a part of a community means we have responsibilities to fulfill. We think it’s important to give time, energy and money through our many Kohl’s Cares programs. We also protect the environment by seeking innovative solutions that encourage long-term stability. Responsibility to our investors, communities and environment — it’s all a part of what makes us Kohl’s.

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United States

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Part-Time Smart Home Associate

Kohl’s Department Stores - Grafton, Wisconsin

Posted: 09/15/2018

The Smart Home Associate drives sales and creates a positive experience for Customers through relationships, product knowledge and operational execution. Maintain a great looking store, interact with Customers on the salesfloor, and utilize technology to assist in the shopping experience.



  • “Smiles and Says Hi!” Greets all Customers and Associates, assists in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving Customer’s questions and requests
  • Consistently uses the 5 step GREAT program while interacting with Customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to complete the Survey and Thanks the Customer
  • Able to learn and adapt to current technology to assist Customer needs
  • Maintain fitting rooms, sales floor, and work areas according to Company best practices
  • Flexible and willing to cross-train and work in other areas of the store, as needed
  • Communicate product knowledge both clearly and effectively
  • Stay up-to-date with technology and assist customers with questions and the  setup process
  • Troubleshoot products ensuring they are working properly
  • Complete all transactions, payments, deposits and inventory requests accurately
  • Restock products from the stockroom to ensure products are readily available for customers
  • Maintain a neat Smart Home Shop environment ensuring that products are restocked and that displayed products are working
  • Pick up hours outside of Smart Home Shop, as desired



  • Ability to lift 50 pounds on an occasional to frequent basis
  • Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
  • Adherence to Company policy and procedures
  • Regular attendance
  • Comfortable working independently with minimal supervision
  • Effective verbal and written communication skills
  • Basic math and reading skills, legible handwriting, and attention to detail
  • Strong Customer Service skills
  • Ability to work as part of a team and interact effectively with others


  • Prior retail experience
  • Comfortable with the use of technology consistently while performing the required tasks

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