Xanterra Travel Collection

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United States

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Approximate Salary:

Not Specified

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Part Time Ticket Agent

Xanterra Travel Collection - Williams, Arizona

Posted: 11/8/2018


Under direction of the Ticketing Supervisor, the Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

  • Fully understand and support Xanterra Mission Statement and Core Values.     
  • Daily batching; printing tickets, verifying special requests, processing collection required reservations.
  • Answering phones and taking phone reservations.
  • Provide information and offer additional services to guests to enhance their stay.
  • Greets walk-up guests and make new reservations.
  • Follow all cash handling policies and procedures.
  • Responsible for understanding and adhering to all Ecologix prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
  • Other duties as assigned.
  • Must have a good working knowledge of windows based software programs to be able to communicate effectively via email (Outlook), and Window’s based system.
  • Must have good organizational skills with the ability to maintain flexibility in carrying out daily job duties
  • This position requires good judgment skills and the ability to communicate in a professional manner.
  • Must be a strong team player and have good communication skills
  • Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.
  • Must be able to establish and maintain an effective professional working relationship with co-workers, directors, and other departments; working together in a positive work environment.
  • Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication.
  • Must have at least 2 years customer service experience in a hospitality industry.

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