About R1RCM


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United States

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Patient Access Team Lead - Lake Park

R1RCM - West Valley City, Utah

Posted: 09/14/2018

Shift Days: m-f Shift Hours: varies 8a-6p

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Patient
Access Team Lead to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.

The Patient Access Team Lead will be responsible for supervising the daily activities of the patient registration and/or scheduling staff.  This person will coordinate the daily operations of assigned area. 

Your day to day role will include:

  • Greets and performs the efficient and orderly registration of patients.
  • Assesses staffing patterns and schedules to optimize departmental resources and productivity. 
  • Orders and maintains appropriate supplies.
  • Develops and implements quality assurance program. 
  • Tracks and reports quality assurance results to leadership and make recommendations for improvements.
  • Oversees process for collecting fees prior to service.
  • Keep abreast of insurance company changes and updates. 
  • Communicates these changes to staff.
  • Coordinates day-to-day operations of other staff or activities including managing processes, scheduling, and work flow to maximize productivity and to develop skills of the team.
  • Independently investigates assigned problems, determining method of research, data, and information requirements as well as analysis techniques.
  • Tactfully handles difficult situations with staff and customers while remaining positive and professional.
  • Coordinates routine and non-routine projects that may include tasks like gathering data, in-depth
    research, creating spreadsheets or databases to compile data, creating and running reports, reviewing and summarizing data, or tracking large amounts of information.
  • Maintains and updates department resources and tools such as employee lists, referral lists, phone lists, organizational charts, or other department information.

You Have:

  • High school diploma or equivalent
  • At least 3 years experience working in a hospital setting
  • Progressive career experience

It would be great if you also have:

  • Associates or Bachelor's Degree preferred
  • In lieu of Associates degree, completion of degree requirements must be obtained within the first 18 months
    of hire and/or incumbent must have a minimum of 3-5 years progressively responsible experience in a hospital or business setting.
  • Supervisory or Team Leader experience preferred
  • Successful Completion of the CPAR – Certified Patient Access Representative
  • Knowledge of McKesson STAR

We offer:                                      

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.

  • A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
  • A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
  • A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!


Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers.  We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry.  R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most.  Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff.  We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.  


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