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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Patient Care Coordinator - Downers Grove, IL


Posted: 08/31/2018

Energize your career with one of Healthcare’s fastest growing companies.  
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
Primary Responsibilities:
  • Perform secretarial duties related to screening calls and facilitating communication for Clinical Services between clinical staff and departments and long-term care providers.
  • Keep daily schedule for all team members.
  • Enter patient care information into database and provide back-up documentation to the Billing department, as requested.
  • Prepare agenda and schedule meeting rooms for meetings as requested.
  • Complete all job duties in a manner that meets the accepted standards of practice and the Optum policies and procedures.
  • Contribute to achieving the company's mission.
  • Work collaboratively with others to achieve goals.
  • Participate in the quality assessment and performance improvement program.
  • Engage in an ongoing, self-development plan to build personal leadership skills, organizational knowledge, and enhance knowledge of the industry.
  • Identify and address skill and/or knowledge gaps to fulfill job responsibilities.
  • Moderate work experience within own function.
  • Some work is completed without established procedures.
  • Basic tasks are completed without review by others.
  • Supervision/guidance is required for higher level tasks.
  • Coordinates various medical record functions: acquisition and distribution, chart analysis, skilled level of care and hospice coding, correspondence processing, quality audits, etc.
  • Facilitates the even work-flow throughout functional areas.
  • Audits various patient logs and reports to ensure accuracy.
  • Follows up on inconsistencies, as required.
  • Collaborates with appropriate clinical departments to resolve various record deficiencies according to regulatory guidelines.
  • Coordinates the processing of correspondence requests for patient information from various internal and external parties, ensuring requests are responded to in efficient manner and
  • Ensures all processes are entered into department computer system for tracking and recordkeeping purposes.
  • Participates in staff educational activities to optimize department performance.
  • Coordinates various department projects (compliance audits, etc.), as required.
  • Gathers and generates reports on various department metrics for review by management.
  • Recommends processes and procedures to improve departmental performance.
  • Assists in maintaining department supply inventory.

Required Qualifications:
  • High School Diploma / GED
  • 6+ months of work experience using Microsoft Excel (filtering, sorting, editing and saving spreadsheets), Microsoft Word (creating, editing and saving documents) and Microsoft Outlook (emails, folders and calendaring)
  • 6 + months of Customer Service experience analyzing and solving customer's problems in a professional environment
  • 6 + months of experience working with Medical Records
  • 2+ years of related work experience in medical record handling, required
  • Knowledge of basic health information management
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86.

Preferred Qualifications:

  • Familiarity with Medical Terminology
  • Experience in a Medical Facility / Health care delivery environment
  • Experience working with Healthcare Insurance
Soft Skills:
  • Attention to Detail
  • Ability to problem solve and work independently
  • Excellent Keyboarding and Phone skills
As a requirement of UnitedHealth Group’s contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86, (the National Agency Check or “NAC”).  Successful completion of the NAC process is a requirement for continued employment in this role.  NAC processing will be initiated by our TRICARE Security Officer post-offer and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received.  Failure to obtain final NAC approval will result in termination from this role.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: patient care coordinator, long term care, processing level of care, Medical Facility delivery, Health care delivery, health information management, medical record handling, customer service

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