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About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Healthcare

Country:

US

Approximate Salary:

Not Specified

Position Type:

Part Time

Patient Care Coordinator - Maryland Heights, MO

UHG - Maryland Heights, Missouri

Posted: 12/10/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM


Employees in this position will work as an extension of medical practices by making appointments, addressing general inquiries, and making referrals. The ideal candidate for this role is one who enjoys continually adapting to a fast - paced, team - oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer - facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem - solving skills.


Primary Responsibilities:

  • Answer inbound calls from patients and providers regarding appointments and general inquiries
  • Refer calls to nurse triage team according to protocols
  • Track appointments and document information completely, timely, and accurately
  • Make outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Escalate transactions when defined by protocols
  • Demonstrate active listening and empathy in all interactions
  • Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation
  • Demonstrate courtesy in each interaction
  • Control the interaction to ensure each of the consumer’s inquiry is handled completely and efficiently
  • Meet key performance goals established including quality and attendance
  • Maintain confidentiality and adhere to HIPAA requirements
  • Other duties, as assigned


Requirements:

  • High School Diploma / GED or higher
  • 1+ years of telephonic customer service experience, handling moderate to complex transactions
  • 1+ years of healthcare experience, including familiarity with medical terminology
  • Basic computer, internet, mouse, and keyboarding skills (40 words per minute at 90 percent accuracy)
  • Ability to work a flexible schedule, including evenings, nights, weekends, and holidays

Assets:

  • Basic knowledge of Microsoft Excel (ability to create, edit, copy, send, and save spreadsheets)
  • Experience working in a physician, provider, and / or medical office
  • Knowledge of electronic medical record systems and practice management systems

Soft Skills:

  • Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
  • Demonstrated ability to perform effective active listening skills to empathize with the customer in order to develop a trust and respect
  • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
  • Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer
  • Good Attendance Record
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Optum, Healthcare, Customer Service, Telephonic, Patient Care, Coordinator



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