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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Patient Services Coordinator - WellMed - Tampa, FL

UHG - Wesley Chapel-Florida, Florida

Posted: 11/12/2018

The Patient Services Coordinator performs a wide variety of duties associated with patient services and scheduling health care screenings. This position is responsible for making sure the patient understands the mobile team experience ranging from health care screenings, appointment scheduling, and information sharing with their PCP. The position also provides customer service and coordination with the PCP office staff to ensure scheduling information, medical records, and provider support is available to the contracted PCP groups. The PSC’s ability to promote our mobile team services and schedule patients who attend their appointments is an integral part of meeting quality goals in completing measures.
*This position is located at 500 N. Westshore Blvd. Tampa, FL and hours are Monday - Friday: 9AM - 6PM*
Primary Responsibilities:
  • Coordinates initial patient contact and ensures patient eligibility to clinic and verifies the appropriate primary care physician is listed prior to setting up appointments
  • Reviews quality detail report to determine which patients have outstanding measures and need to be scheduled
  • Scheduling of patients with notification to PCP group of patient list and location of the mobile unit
  • Prepares intake forms for healthcare screening clinics to ensure providers and staff have the most up to date forms available for patient visit
  • Requests medical records for appropriate use by providers to assess healthcare diagnosis code assessment
  • Coordinates all clinic schedules with PCP group and patients including scheduling transportation or other special services as indicated for the patient visit
  • Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
  • Coordinates with PBMs and PCP groups for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
  • Coordinates with the providers and contracted PCP groups and ensures a timely submission of the attestation sheets to the DataRap department
  • Audits completed screenings to ensure all information is completed and faxes all quality forms to DataRAP for processing
  • Reviews charts for outstanding referral services needed such as colon screening, DM eye exam, and mammograms to make sure patient has appointment within required timeframe
  • Validates patients’ attestation sheets and conducts research to determine if and when a patient may need a follow-up visit with their PCP as indicated in provider progress note

Required Qualifications:
  • High School Diploma or GED
  • 2 years of experience working in a medical office
  • Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs / applications
Preferred Qualifications:
  • Experience working in a call center environment
  • 3 years of experience working in a medical office
  • Knowledge of medical terminology and anatomy
  • Possess planning, organizing, conflict resolution, negotiating and interpersonal skills
  • Independent problem identification/resolution and decision making skills
  • Must be able to prioritize, plan, and handle multiple tasks, demands simultaneously
  • Strong communication and inter-personal skills
  • Excellent written, verbal and communication skills
Physical & Mental Requirements:
  • Ability to lift up to 30 pounds
  • Ability to push or pull heavy objects using up to 30 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Care Coordinator, Call Center, Scheduling, Medical Office, excel, medical terminology, screenings, Tampa, Clearwater, Wesley Chapel, New Port Richey, FL

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