It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Patient Services CSR 6/18 #cnxjobs - (CNX00054722)
TITLE: Customer Service Associate, PS
LOCATION: Richmond, VA
START DATE: May 29, 2018
STATUS: Full -Time/Non Exempt
At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!
Customer Service Representative – Member Services
Handle customer service inquiries form members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns
Identify and escalate in a prudent manner, concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs
Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety guidelines
Please send resumes to: Arika.Aerts@concentrix.com
What we're looking for:
ESSENTIAL QUALIFICATIONS (Education / Knowledge)
High School Diploma/GED is a must
Requires 6 months customer service experience
General knowledge of windows-based applications and web technology
Excellent verbal and written English communication skills
Pharmacy background preferred
Must be able to work a flexible schedule
Must be able to pass the required drug screening and background check
What we Offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.