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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

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Patient Services Representative - Provider Services--El Paso, TX

UHG - El Paso, Texas

Posted: 11/12/2018

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)  


The Patient Services Representative is responsible for scheduling patients to be seen by the PSU, coordinating schedules with PCP offices, tracking call disposition and validating correct information while ensuring a professional and courteous environment in supporting physician offices and staff.


Primary Responsibilities:

  • Answers phones and makes outbound calls to schedule screening appointments for patients at their PCP office with the PSU staff
  • Interacts with patients and providers via phone and provides accurate, timely and responsive information about the mobile team processes
  • Arranges transportation to and from health screening clinics
  • Ensures efficient telephone communication with patients and providers
  • Must be able to recognize and respond appropriately to priority situations by transferring calls to provider, supervisor, or mobile team staff
  • Establish and maintains effective working relationships with physicians, staff and other departments
  • Follows written protocols and procedures of mobile team
  • Documents work processes effectively and as required by procedure
  • Demonstrates courtesy and willingness to assist towards patients and their families
  • Performs all other related duties as assigned

Required Qualifications:

  • High school graduate or GED

  • 1+ year of related work experience including data entry
  • Knowledge of medical office procedures and medical terminology
  • Ability to accurately sort and file materials by alphabetic or numeric systems
  • Effective communication and customer service skills 
  • Bilingual Spanish

Preferred Qualifications:

  • ICD 9 and CPT coding experience

Physical and Mental Requirements:

  • Ability to lift up to 100 pounds
  • Ability to push or pull heavy objects using up to 100 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to properly drive and operate a company vehicle
  • Ability to receive and comprehend instructions verbally and/or in writing

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Clinic, patient care technician, patient care tech, patient services rep, patient care coordinator, El Paso, TX, Texas, Bilingual Spanish, Patient Access Rep, Patient Rep, Front Medical Office

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