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About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Customer Services

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Pharmacy Customer Service Representative - Schaumburg, IL

UHG - Schaumburg, Illinois

Posted: 11/9/2018

Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported in building an impact and fast paced career? With UnitedHealth Group you can have all of the above, every day. Here at OptumRX, a part of the UnitedHealth Group family of businesses, we've earned the trust of more than 64 million people who rely on us for the prescription drugs that improve their health and lifestyles. And here's where you come in. As a Pharmacy Customer Service Representative, you'll be responsible for answering incoming calls  / completing outbound calls to / from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 6 leader.
 
The Pharmacy Customer Service Representative will report into the Operations Team Manager.  This role involves working heavily in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center 
 
Primary Responsibilities:
  • Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
  • Document provider feedback in clinical database
  • Manage various incoming fax queues to ensure all provider feedback is appropriately captured
  • Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
  • Document and store all returned mail based on standard operating procedures
  • Provide outstanding customer service to all inbound / outbound calls
  • Perform miscellaneous auxiliary functions essential to the efficient operation of the department
  • Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
  • Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
  • Other duties as assigned by Operations Team Manager

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Ability to work regularly scheduled shifts within our hours of operation Monday-Friday (8 AM - 8 PM) including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule
  • 2+ years of call center experience taking inbound and/or making outbound calls
  • Proficiency with computer and Windows PC applications including ability to navigate and learn new and complex computer system application
Preferred Qualifications:
  • 1+ years of pharmacy related experience (includes retail pharmacy experience)
  • National Pharmacy Technician Certification
  • State of Illinois Pharmacy Technician License
  • Fluent in Spanish
  • Previous Pharmacy Benefit Management (PBM) experience

Soft Skills:

  • Strong written and verbal communication skills
  • Highly motivated and self-directed
  • Ability to interact cross functionally within the organization
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Willing to work flexible hours in a fast paced environment
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, call center, outbound, inbound, consultation, healthcare, Optum, pharmacy, PBM

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