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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Technical Practitioner Onboarding Coordinator (Software/Smart Phone/Watch Set Up) - Elkridge, MD

UHG - Elkridge, Maryland

Posted: 10/16/2018

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Primary Responsibilities:
  • Ship peripheral equipment to the nurse practitioners (tablet chargers for home and vehicle, stylus, laptop bags, OSV watches and chargers, etc.)
  • Pair smart phones and smart watches for OSV program
  • Update phone and smart watch software
  • Provide and track OSV smart watches to NPs in training classes and the general NP population
  • Recover equipment from nurse practitioners as necessary
  • Recover cell phones and watches for NPs who have moved positions, been terminated or no longer qualify
  • Ship tablets, watches, phones and other peripheral devices to field nurses
  • Ensure all clinical employees have the secure access and equipment needed/required
  • Communicate with clinical staff about software and programs needed
  • Prepare reports on an as needed basis
  • Submit new employee access onboarding requests for HouseCalls, CCM, Censeo and several specialty groups
  • Submit new employee computer requests for HouseCalls, CCMm, Censeo and several specialty groups
  • Submit new employee company cell phone request for HouseCalls, CCM, Censeo and several specialty groups
  • Submit new employee VPN, token and smartcard requests
  • Submit Blackberry Work account requests for new Nurse Practitioners
  • Manage TigerText accounts (create, delete and re-send updated information when necessary)
  • Track all new employee onboarding requests via SharePoint site
  • Handle break/fix request tickets for NPs from the helpdesk for watches, phones, tablets, mifis, car chargers and other peripherals
  • Track termination notifications and update the SharePoint site
  • Handle Censeo equipment return tracking requests

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience using and / or setting up secure software and/or equipment
  • Proficient with Microsoft Excel to include the ability to create spreadsheets, working within spreadsheets and data entry
  • Any experience with packing and shipping using UPS and FedEx sites, software and functions
Preferred Qualifications:
  • 2+ years knowledge of cell phones (both Apple and Android)
  • SharePoint knowledge (creating, sharing and retrieving files)
  • Comfortable attending and presenting at meetings with leadership employees
Soft Skills:
  • Excellent organizational skills with the ability to multi-task
  • Good Time management and self-direction
  • Good and clear communication skills
  • Able to think outside the box
  • Able to find efficiencies in systems and find new ways of performing functions to save time and money
  • Able to work on their own and make decisions in line with the business objectives
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Onboarding, software support, equipment support, Elkridge, MD, UHG, Optum, UPS, FedEx

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