About Humana


Job Category:

Business Services - Business Services


United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Process Improvement Professional 2

Humana - Work At Home, Kentucky

Posted: 11/17/2018


The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


Be a part of the Group Business Operations/GBO.  As a Process Improvement Professional you will measure, analyze, create, continuously improve and implement new processes across various operational areas, vendor and IT partners. 

Humana is seeking a candidate who can evaluate the effects of process changes by quantitatively and qualitatively measuring them against internal and external benchmarks. This role is responsible for the following tasks:

  • Define standard processes leveraging lean concepts and tools 
  • Measure process with quantitative analytics  
  • Identify insights into process improvement opportunities 
  • Develop and present process improvement recommendations to process owners
  • Manage cross functional process change implementations 
  • Ability to understand capabilities of new technologies for effectiveness in delivering business needs


Required Qualifications

  • Prior experience with process improvement or process design and implementation roles
  • Strong learning agility for new technologies
  • Comprehensive knowledge of all Microsoft Office applications, including Word, PowerPoint, MS Project, Visio and Excel.  
  • Possess excellent verbal and written communication skills. 
  • Ability to manage conflict and facilitate recommendations agreeable to all parties 
  • Ability to collaborate with the business and IT partners
  • Experience with change management
  • Self-starter who has the ability to manage projects without clear and definitive tasks in order to research and make educated recommendations

Preferred Qualifications

  • Bachelor’s degree in Business or related field 
  • Experience utilizing a Quality Improvement Methodology. 
  • Knowledge of  GBO operations
  • PMP certification
  • Six Sigma/Lean certification
  • Knowledge of and experience with digital solutions, automation tools, RPA (Robotic Process Automation)
  • Customer journey mapping skills

Scheduled Weekly Hours


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