Bed Bath & Beyond Inc

About Bed Bath & Beyond Inc

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

9407

Approximate Salary:

Not Specified

Position Type:

Full Time

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Product and Gift Registry Consultant

Bed Bath & Beyond Inc - Ocoee, Florida

Posted: 11/1/2018

Provide the best level of Product and Gift Registry Expertise by building rapport with each customer; qualifying their needs and having the ability to make a recommendation that leads to a sale. Product and Gift Registry Experts will provide this quality service via phone, internet chat and/or email channels.

Essential Functions:

  • Provide telephone, internet chat and/or email support for incoming customer inquiries
  • Navigate through multiple technological tools within the network environment
  • The ability to communicate features and benefits of products in order to create sales    
  • Create higher fulfilling registries based on recommendations provided to customer 
  • Maintain quality and productivity requirements

Minimum Requirements:

  • HS Diploma or equivalent
  • Customer Service call center experience; 1+ years preferred
  • Excellent interpersonal and communication skills including empathetic listening and a warm and caring telephone voice
  • Strong written communication skills, display accurate spelling, grammar and sentence structure
  • Ability to show expertise in product for both buy buy Baby and Bed Bath & Beyond
  • Effective listening skills to recommend product and make suggestions for Gift Registry 
  • Strong computer skills; ability to operate multiple software applications and perform internet searches
  • Attention to detail
  • Desire to create a Noticeably Better Experience for the customer 
  • Demonstrated computer proficiency including email, web applications and contact management software, Excel, Word, Outlook and database systems
  • Ability to work in multiple platforms with cross-functional teams

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

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