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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Product Experience Director - Raleigh, NC

UHG - Raleigh, North Carolina

Posted: 08/29/2018

The Product Experience Director  focuses on detailed visual and interaction design while considering all aspects of the user experience including; visual design, information architecture, heuristic analysis, UX research and usability testing while following standard user centered design processes.
Primary Responsibilities:
  • Validate Product hypotheses through user engagement using product prototype testing, focus groups, and survey methods for usability, viability and value.
  • Define the user experience of our digital products and online applications by developing user interface wireframes, prototypes, page flow / task flow designs, navigation and information architecture that engage and delight the end user
  • Leads teams deliverables related to the visual aspect from ideation to prototype, including design frameworks, conceptual design, wireframes, interaction design, visual design, design specifications and research
  • Leads usability testing to validate all designs with the actual intended end users of the designs
  • Provide constant feedback loop with end users to get their input all along the way in the design process
  • Distill broad experience vision and principles into design opportunities and strategies to solve
  • Translates abstract concepts and problems into simple, elegant, and innovative designs expressed in sketches, diagrams, and rapid prototypes for desktop, tablet, and mobile devices
  • Advocate for innovative, consumer-centric and consistent experiences through the prototypes designed
  • Successfully present your designs to a cross functional product team to elicit constructive feedback and actively participate in others’ design reviews
  • Work collaboratively with the experience design team to understand key user needs and business goals, ideate new concepts that meet the needs of both users and the business while stretching our creativity
  • Develop and provide successful strategic and tactical design recommendations based on technical feasibility, usability findings and standard design practices
  • Work collaboratively with development and accessibility teams to understand constraints and identify opportunities to modernize our product design for consumers
  • Work across the organization with Digital Product Managers, Accessibility team, Front End Development, Content / Copy and Product P&L owners
  • Willingness to constructively challenge current thinking across the enterprise, pushing boundaries and driving change that will deliver exceptional user - centric experiences
  • Drives and evangelizes Design thought leadership in the organization
  • Mentors and develops talent within the organization

Required Qualifications:
  • College degree or equivalent work experience required in Interaction Design, Graphic Design, and / or equivalent degree or experience
  • Exceptional design talents and a portfolio that evidences stylistic breadth that demonstrates sensitivity to diverse subject matter, design targets and media (web / mobile / brand)
  • 7 + years of experience designing and leading the design of user interfaces for web / mobile app, following user - centered design principles
  • Experience developing prototypes and participating in innovation exercises
  • Experience with group facilitation, user interviews, heuristic evaluations, task analysis, usability test implementation, moderation and analysis
  • Proficiency in design tools (e.g. Adobe Creative Suite, Axure, Sketch, Invision, among others)
  • Requires strong and flexible skills in visual design, illustration, interactive design, iconography, typography, photography, motion design and familiarity with frontend technologies
  • Working knowledge of HTML, CSS and Javascript, understanding how comps translate to code, and the ability to use prototyping tools to convey design intent
  • Portfolio demonstrating cross-channel expertise and skill in creating user-centric digital experiences online and mobile
  • Has strong presentation skills and the ability to interact with and win support from team members and at varying levels cross – company
  • Kano Modeling Implementation
Preferred Qualifications:
  • Strong digital experience capability and command of usability and design principles, and digital channel / product best practices
  • Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines
  • Exhibits a high degree of ingenuity, creativity and resourcefulness and works well with ambiguity
  • Experience working with complex, enterprise-level user-facing and internal systems
  • Deep passion for digital products and channels, constantly keeping abreast of latest trends, best practices and competitive activity
  • Ability to seamlessly alternate between dealing with highly technical teams and non - technical business teams
  • Experience working with Agile methodology and designing for Mobile and / or Responsive Web
  • Ability to balance of user - centered design skills, visual design sensibilities, understanding of technical constraints in design thinking
  • Lean UX product development experience
  • Experience with House of Quality

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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