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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Product Innovation Manager - New York City or Telecommute

UHG - New York, New York

Posted: 11/19/2018

Product Innovation Manager is responsible for the strategy, design and development of new products and services that cut across all customer channels within Behavioral Health. This role actively assesses market conditions to determine opportunities to develop innovative products and develops product strategies aimed at capitalizing on market opportunities. This role also reviews existing product performance and makes product lifecycle recommendations. Success in this role will require candidates to have a strong bias toward fact-based decision making and strategic thinking. Individuals in this role will work with internal or external business constituents to determine product future direction and will need to lead through influence.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:
Product Capabilities:  Successful candidates will design and develop new products within Behavioral Health organization. Successful candidates will be expected to manage a portfolio of projects that will drive significant annual revenue opportunity for the business. They will lead the efforts of cross-functional teams and will need to demonstrate the ability to:
  • Analyze and communicate market characteristics and customer needs based on facts and analysis. Develop research and analysis plans required to deliver strategic product insight. Execute and/or lead primary and secondary research. Translate information from research and analysis into insights that drive product design. Communicate all aspects of research and analysis to executive stakeholder groups. Communicate product insights in a succinct persuasive manner to a variety of stakeholders
  • Designs product that achieve market advantage by leveraging fact-based product research and articulating a clear convincing product vision. Leads detailed product development of product designs with matrix partners. Ensures that products are delivered with all key elements of the value proposition fully realized and measured
  • Develop and support product-level business plans including ensuring product P&Ls are profitable, realistic and clear. Ensures product designs will deliver a strong customer ROI. Collaborates with matrix partners (e.g., finance, clinical operations) to monitor, measure and report on product development progress and product performance
  • Develop and implement product programs and release schedules using an established product development framework. Complete all relevant steps and document decisions clearly. Lead product rollouts including development of training material and training plans
  • Translates product vision into operational designs by decomposing the intended customer benefits into features and capabilities that will deliver intended benefits. Works with matrix partners to translate required capabilities into concrete operational processes and measurement plans. Ensures all operational elements of a product are well understood and designed to meet product specifications. Documents product operations from product vision to detailed executional expectations in a manner that facilitates rapid implementation of pilots and product launches
Project Management Capabilities: This role will be required to manage 1 – 2 product innovation projects at a time with only minimal project/program support using a defined, stage gate based project management process. The role is a good fit for candidates who can:
  • Manage and control project timelines and resources identifying project duration, effort and key risks and dependencies. Ensures detailed project plans are in place for all efforts and that project budgets are established and appropriately managed. Ensures project schedules are comprehensive and realistic and that all tasks are appropriately tracked
General Capabilities: Contributes meaningfully to the overall business and shows personal leadership skills needed to contribute in a matrixed corporate environment.
  • Works independently accomplishing tasks and driving work with little to no supervision or direction. Focuses effort on tasks that will drive the most value for the company
  • Works well with ambiguity and takes concrete steps to add value even when the objective is not well articulated. Establishes hypotheses and works to validate and communicate those hypotheses with peers and supervisors to quickly redirect effort to add the most value

Required Qualifications:
  • Bachelor’s degree or equivalent experience
  • 4+ years of Product Management/ Product development  experience
  • 4+ years of work experience in healthcare / managed care with behavioral health  
  • 2+ years of experience preparing and presenting to a variety of audiences
  • Knowledge (or ability to learn quickly) of managed care market, commercial health insurance, Medicare / Medicaid and regulatory landscape is preferred
  • Expertise in using and gathering competitive intelligence, market research and voice of the customer data to drive strategic product plans
  • Product development experience of bringing a product, or product suite, from vision to marketable asset
  • Demonstrable understanding of agile methodologies
  • Demonstrated analytical acumen including deep understanding of financial management
  • Proven track record of operating and navigating in a highly complex, matrix environment, experience in seeking buy-in from multiple stakeholders
  • Ability and willingness to travel up to 25%
Preferred Qualifications:
  • MBA or MPH
  • Experience with Recovery and Resiliency principles for Mental Health or Substance Use disorder
  • Live within a commutable distance to New York office
  • (business, marketing or related field

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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