About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Customer Services



Approximate Salary:

Not Specified

Position Type:

Full Time

Product Support Analyst Associate - Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 11/12/2018

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.

Position Responsibilities:
  • Process consumer and client requests within the standard timeline and accuracy metrics
  • Research, resolve, and process consumer and client requests within the standard timeline and accuracy metrics
  • Research, resolve and respond to escalated ISET requests
  • Partner with other departments to resolve consumer and client requests, timely and accurately
  • Answer questions and resolve issues for consumer and clients timely and accurately
  • Coach and educate Customer Care Professionals to increase first call resolution and to provide accurate response to consumers and clients
  • Provide a call back to consumers on escalated requests
  • Utilize and follow P&Ps on a daily basis
  • Plans, prioritizes, organizes and completes work to meet established objectives

  • High School Diploma / GED or higher
  • 1+ years prior experience transactions based operation or providing high touch customer service
  • 1+ years experience with account based products
  • 1+ years of experience within a matrix organization, healthcare or insurance company
Soft Skills:
  • Interpersonal Skills - Ability to deal and work with people with different backgrounds (both non - technical and highly technical users)
  • Decision Making Skills - Capable of arriving at the appropriate decisions after weighing the pros and cons of all the options
  • Communication Skills - Excellent verbal and written communication skills in addition be a good listener to give value to the opinion and suggestion of others
  • Problem Solving - Solution Driven Approach Skills - Demonstrate ability to review problem, troubleshoot root cause issues and determine path to resolution
  • Able to work effectively in a changing environment, contribute innovative ideas
  • Excellent time management and organizational skills balancing multiple priorities
  • Self - starter
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: product support, analyst, Eden Prairie, MN

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