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About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Customer Services

Country:

United States

Postal Code:

84081

Approximate Salary:

Not Specified

Position Type:

Full Time

Product Support Analyst Associate - West Valley City, UT

UHG - West Valley City, Utah

Posted: 08/24/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work
This operational position exists to service the Optum Bank Health Savings Account (HSA) product for employers and individuals. Major areas of responsibility include understanding IRS rules and regulations pertaining to the HSA, processing tax and transactional corrections, clearly communicating with customers and internal partners, and performing complex research. A financial background combined with strong analytical skills and the ability to adapt to change fast-paced environment are key to your success in this position.
Primary Responsibilities:

  • Processing incoming transactional requests from consumers and employers
  • Researching and resolving moderate to complex customer issues
  • Initiating and balancing transactions to DDA and GL accounts
  • Performing various transaction postings and corrections with understanding of tax implications to the HSA product
  • Initiating incoming and outgoing ACH transactions
  • Communicating with internal and external customers to resolve requests and issues
  • Providing exceptional customer service in a fast-paced environment while dealing with sensitive information and situations
  • Seeking out process improvements and writing procedures
  • Promptness, reliability and accuracy in work, especially when dealing with deposit transactions

Requirements:
  • High School Diploma / GED (or higher)
  • 2+ years Banking, Financial Transactions, or Insurance industry experience
  • 1+ years experience working with Health Savings Accounts
  • Understanding of the IRS rules and regulations related to Health Savings Accounts
  • Understanding and experience with Microsoft Office including Word (create and edit documents), Excel (input data, run reports), and Outlook (manage email and calendar)
  • Proficient with data entry; keyboarding and ten-key
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Health Savings Account, healthcare insurance, finance, tax rules, Optum, data entry

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