Wells Fargo

Job Category:

Business Information Mgmt, Information Technology, Corporate Functions


Chandler, Arizona


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

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Production Support Coordinator / Business Systems Consultant 4

Wells Fargo - Chandler, Arizona

Posted: 09/15/2018

Job Description

We are looking for a Production Support Coordinator (PSC) within our Production Support team. This role will partner with our on-shore US and off-shore Enterprise Global Services (EGS) support teams on job scheduling, batch monitoring, and incident management. This position will assist with the operational support of a large number of analytic applications and shared data environments, including but not limited to the Enterprise Information Warehouse (EIW). The PSC will partner with application teams that support a broad variety of Wells Fargo businesses and corporate functions. They will serve as a liaison between application teams, Level 1 & Level 2 support, platform contacts (such as DBA, SA), and other technology teams.Specific responsibilities include:

  • Create and maintain standards procedures, metrics and measures for the team.
  • Establish and enforce standards for the implementation of new batch jobs in Production.
  • Manage scheduled and unscheduled outages, including planning and coordination across teams.
  • Lead troubleshooting of batch issues with appropriate escalation to the relevant technical teams (e.g., DBA, Infrastructure, L2 App Support)
  • Ensures the timely publication of status reports and updates on specific issues.
  • Provides assistance and guidance to less experienced staff.
  • To that end, leadership, planning and organizational skills are required to be successful in this demanding position.
Required Qualifications

  • 5+ years of business systems analysis experience, business systems design experience, or a combination of both
  • 3+ years of Incident Management System experience
  • 2+ years of offshore application production support process experience
  • 4+ years of application production support experience
Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong relationship management skills
Other Desired Qualifications
  • Willingness to work outside regular hours / shifts on as needed basis to support the global teams (e.g., outage, BCP, emergency)
  • Knowledge of Autosys / UNIX, Incident Management System (Remedy or Assyst).
  • 1-2 years’ experience with ETL tools such as Ab Initio, Datastage, etc.
  • Knowledge of very large database architectures (Teradata preferred)
  • Experience working and coordinating the activities of an offshore team
  • Demonstrated discipline in identifying root cause of issues and implementing preventative actions
  • Experience discovering, creating and driving efficiencies and common practices across an organization
Job Expectations

  • Ability to work on call as assigned
Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
AZ-Tempe: 1305 W 23rd St - Tempe, AZ
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Winston Salem: 809 W 4 1/2 St - Winston Salem, NC


  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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