The Mentor Network

About The Mentor Network

The MENTOR Network is a national network of local providers offering quality, community-based services to children, adults, and seniors with intellectual and developmental disabilities, brain and spinal cord injuries, and to youth with emotional and behavioral challenges as well as their families. Serving 30,000 individuals in 36 states, we offer meaningful work, come join our team today!




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Program Supervisor

The Mentor Network - Eau Claire, Wisconsin

Posted: 12/9/2018

Program Supervisor
Primary Location: United States-WI-WIEau Claire
Function:Program Services Coordination/Case Management

REM Wisconsin III

Eau Claire, WI- Full time supervisor

Looking to take your Caregiving experience to the next career step? 

The Program Supervisor role is a great way to gain supervisory experience while still being connected to those we serve.


Looking to take your Caregiving experience to the next career step? 

The Program Supervisor role is a great way to gain supervisory experience while still being connected to those we serve.

Take your human services career to the next level!  If you are a natural leader looking for a longer-term management track in Human Services, we want to hear from you for this Program Supervisor opportunity.

The Program Supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours.  Act as a “go to” person for that program, serving as a mentor to other employees, promoting teamwork, and identifying any training needs. It is generally expected to visit each shift and all employees one time per month, including where supervising periodic or hourly services.

Essential Job Functions:

Direct Support:  Work regularly scheduled shifts as a Direct Support Professional (DSP/Caregiver)

  • Records:  Document as required; review individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintain confidentiality of individual and employee data; direct DSPs to assure accurate and complete records.
  • Program Planning: Assist the Program Director in development of individual program plans; train and monitor implementation of plans each day across all shifts.
  • Team Meetings:  Attend and assist with routine progress meetings.
  • Incidents:  Complete or assist DSPs in documenting incident reports; submit initial incident reports to the Program Director..
Health Care:
  • General Health Care:  Monitor health of persons being served; document; communicate with medical professionals as appropriate; implement preventive strategies to limit illness and serious incidents; review and monitor documentation across all shifts.
  • Appointments:  When applicable, schedule or assist in scheduling health care appointments; may accompany individuals to appointments; may assist with communication; document visits; oversee follow through of orders; communicate results as appropriate with families, guardians, case managers, day programs or others.
  • Medications:  When applicable, accurately administer and document delivery of medications and treatments; review all other medication documentation for accuracy and completeness, daily or weekly as required; review medication errors with employees; communicate medication changes and provide training across all shifts; maintain appropriate security of medications and supplies.
  • Medical Supplies and Equipment:  Purchase and maintain medical supplies and equipment in consultation with Program Director; communicate with employees and may assist with training on proper use.
  • Dietary planning:  With the exception of some in-home services, purchase or oversee purchasing of food and supplies in accordance with planned menus and individual choice; direct and monitor food service, consistent with individual plans.
  • Supervision: In partnership with Program Director, supervise all DSPs in assigned program..
  • Training:  Assist with onboarding and deliver Orientation and ongoing training needs regarding the individuals served, program plans, policies, procedures and physical environment.
  • Employee Safety: Responsible for employee safety and workers’ compensation within the program; implement and monitor compliance with safety standards.
  • Management:  May assist with or lead monthly program meetings for DSPs; document monthly meeting agenda and attendance.


  • High School diploma or GED required;
  • Minimum of one year related work experience; supervisory experience preferred;
  • Must be 18 years of age
  • Valid driver’s license in good standing; car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services. 
  • Successful clearance of local and/or state background checks
  • A strong work ethic with a commitment to serving others
  • Excellent communication skills with an ability to establish rapport with team members and those we serve
  • Strong organizational abilities to ensure staffing and schedules are maintained  

Our Program Supervisor role is a great opportunity to gain supervisory skills and experience while still directly making a difference in the lives of the people we serve on a daily basis. Whether you have previous experience in a role like this, or just a big heart and a willingness to learn, we want to hear from you!  

We offer competitive pay rates, paid time off, and benefits for employees working a minimum of 30 hours per week.  In addition to paid training and holiday pay, our work environment is rewarding and dynamic where no day is ever the same. 

We have a great work environment and you’ll be surrounded by a strong and supportive team of peers, leaders and colleagues. The MENTOR Network is a national network of local human service providers offering quality, community-based services. With approximately 30,000 employees serving 30,000 individuals in 36 states, you'll have career opportunities from coast to coast.
Come join our team of dedicated and caring professionals.  Apply Today!


External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.

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