Primary Location: United States-IA-IAMarshalltown
Function:Program Services Coordination/Case Management
Looking to take your Caregiving experience to the next career step?
The Program Supervisor role is a great way to gain supervisory experience while still being connected to those we serve.
Take your human services career to the next level! If you are a natural leader looking for a longer-term management track in Human Services, we want to hear from you for this Program Supervisor opportunity.
Supervise a vocational program, typically supporting 10-15 individuals in day programs. Duties are split between providing activity coordination, direct support, and supervision. Within a designated service or program, the Program Supervisor ensures that all of the individuals we serve are supported with dignity and respect.
The Program Supervisor is responsible to supervise Direct Support Professionals. In addition, the Program Supervisor oversees the day-to-day coordination of activities, operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
The Program Supervisor generally works 8 to 16 flexible hours per week in a supervisory capacity; and provides direct support for the remaining hours. Act as a “go to” person for that program, serving as a mentor to other employees, promoting teamwork, and identifying any training needs. It is generally expected to complete routine observations of activities being implemented.
• Develop programing: Plan, produce and organize monthly activity calendars with input from individuals in services. This will include crafts, outings and special events.
• Ensure implementation: Complete observations and solicit feedback on activities. Ensure activities are implemented and followed through on.
• Advocacy: Lead a quarter Advocacy meeting with individuals in services, staff and guardians.
• Networking: Develop quality relationships with community partners.
• Creativity: The ability to think outside of the box and develop new activities of interest.
Direct Support: Work regularly scheduled shifts as a Direct Support Professional (DSP/Caregiver)
• Records: Document as required; review individual records, billing and other program documentation routinely for accuracy and completion on a daily basis; maintain confidentiality of individual and employee data; direct DSPs to assure accurate and complete records.
• Program Planning: Assist the Program Director in development of individual program plans; train and monitor implementation of plans each day across all shifts.
• Team Meetings: Attend and assist with routine progress meetings.
• Compliance: Maintain licensing compliance for program services and supports; implement Network compliance plan; manage individual rights implementation.
• Management of Individuals’ Assets: When assigned, ensure safety of individual’s funds and property; monitor spending and reconcile individual’s financial accounts monthly.
• Incidents: Complete or assist DSPs in documenting incident reports; submit initial incident reports to the Program Director.
• Billing and Utilization: Compile or accumulate census or attendance information; review data and attest to accuracy; submit accurate data to the Program Director or appropriate billing authority.
• General Health Care: Monitor health of persons being served; document; communicate with medical professionals as appropriate; implement preventive strategies to limit illness and serious incidents; review and monitor documentation across all shifts.
• Medications: When applicable, accurately administer and document delivery of medications and treatments; review all other medication documentation for accuracy and completeness, daily or weekly as required; review medication errors with employees; communicate medication changes and provide training across all shifts; maintain appropriate security of medications and supplies.
• Medical Supplies and Equipment: Purchase and maintain medical supplies and equipment in consultation with Program Director; communicate with employees and may assist with training on proper use.
• Dietary planning: With the exception of some in-home services, purchase or oversee purchasing of food and supplies in accordance with planned menus and individual choice; direct and monitor food service, consistent with individual plans.
• Supervision: In partnership with Program Director, supervise all DSPs in assigned program.
• Recruitment and Hiring: Assist with recruitment; interview and hire Direct Support Professionals (DSPs) with agreement of the Program Director.
• Employee Scheduling: Populate and maintain schedule to ensure that all shifts are covered and overtime is minimized.
• Training: Assist with onboarding and deliver Orientation and ongoing training needs regarding the individuals served, program plans, policies, procedures and physical environment.
• Evaluation: Prepare and conduct annual evaluations for Direct Support Professionals, in consultation with the Program Director.
• Discipline and Termination: Coach employees as needed, correcting or directing employee behavior where required; may remove employees in the event of emergency; may recommend and participate in decisions regarding termination; consult with the Program Director on all matters of discipline.
• Employee Safety: Responsible for employee safety and workers’ compensation within the program; implement and monitor compliance with safety standards.
• Management: May assist with or lead monthly program meetings for DSPs; document monthly meeting agenda and attendance.
• Communications: Maintain productive and professional relations with individuals, families, case managers and other stakeholders.
• Customer Service: Implement Network Customer Service Standards; train DSPs in delivery.
• Purchasing: When applicable, purchase supplies; review and authorize company credit card statements and monthly invoices; direct employees as necessary; monitor to confirm cost effective, accurate and applicable spending is in place.
• Billing and utilization: Review census, attendance information or other required documentation to ensure accurate billing; monitor utilization between authorization and provision of services and supports.
• Staffing: Monitor staffing hours for budgetary compliance.
• Vehicles: When applicable, test drive vehicle(s) monthly; inspect vehicle lifts and seatbelts monthly; report safety concerns immediately to supervisor or maintenance personnel; ensure vehicle is washed and cleaned; train staff in safe vehicle operation and safely transporting individuals; ensure routine maintenance is performed.
• Work Environment: When applicable, schedule and monitor daily and seasonal housekeeping; monitor and implement strategies to assure neat, clean and safe environment; assist with age appropriate and decor; oversee lawn and yard care.
• Maintenance and Repair: When applicable, make or arrange for minor repairs; schedule repairs by maintenance personnel as required; monitor environmental safety; monitor water temperature, refrigerator and freezer temperature, and safety alarms and extinguishers on a monthly basis; replace furnace filters monthly.
• Equipment: Monitor wheel chairs, lifts and other safety equipment; see that repairs are made promptly and correctly in the event of faulty equipment
- High School diploma or GED required;
- Minimum of one year related work experience; supervisory experience preferred;
- Must be 18 years of age
- Valid driver’s license in good standing; car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services.
- Successful clearance of local and/or state background checks
- A strong work ethic with a commitment to serving others
- Excellent communication skills with an ability to establish rapport with team members and those we serve
- Strong organizational abilities to ensure staffing and schedules are maintained
Come join our team of dedicated and caring professionals. Apply Today!
AMERICANS WITH DISABILITIES STATEMENT
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.