About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Project Manager (Clinical Operations) - La Palma, CA

UHG - LA PALMA, California

Posted: 12/10/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

AppleCare Medical Management Group was incorporated in 2003. Over the last 17 years, the multispecialty medical group of independent practices has expanded into new communities, contracted with more hospitals and health plans, and added over 50 new doctors - but the mission has remained the same.

Today, AppleCare Medical Management is comprised of hundreds of board-certified private-practice, independent physicians. Collectively, our physicians have been serving the Southeast area of Los Angeles and Northern Orange County for decades, providing their medical expertise and passion to improving the health of our communities.

Successful Clinical Programs & Care Experience Manager can lead and work collaboratively with Core Team members from various functions (Product Marketing, Development, Operations, Supply Chain, Quality, Customer Support, etc.) to improve Clinical Infrastructure under aggressive timelines. The successful candidate must have strong critical thinking skills and be able to work independently, handle multiple projects in parallel, and communicate effectively with all levels of the organization.

Primary Responsibilities:
  • Identify and analyze trends, strategies and tactics to increase the productivity of clinic operations teams to drive positive performance on organizational key performance metrics and improve the customer experience

  • Manage a variety of Clinical projects and medical center wide strategic initiatives and goals

  • Ensure successful execution of project plans and track, manage and communicate progress against targets to team and stakeholders.

  • Process improvement advisor to clinical services

  • Identify, develop, and present recommendations; implement approved solutions

  • Work effectively with stakeholders to ensure project goals are aligned with business objectives.

  • Train, teach and development of education materials on rounding systems.

  • Consult on communication models and service recovery strategies

  • Participate in development and management of the clinics, including coaching, training, and conducting performance reviews

  • Track, manage and communicate project changes to team and stakeholders by developing presentations using Word, PowerPoint, Excel, and Visio

  • In order to be successful in this position, candidates must have the following key attributes:

    • Critical Thinking Skills – ability to learn and understand new areas and being able to think outside the box

    • Self-starter with superior problem-solving, analytical and organizational skills and a track record for high performance and superior delivery

    • Communication - must be able to effectively communicate at all levels of the organization

    • Leadership – ability to identify key issues, motivate and empower others to address them in a way which builds morale, generates ownership and commitment

    • Strong quantitative and qualitative skills; detail-oriented with ability to see the big picture and to work effectively at both high and detailed levels

    • Interpersonal and facilitation skills - proven ability to effectively build relationships and achieve consensus across a wide range of functions and constituents

Required Qualifications:

  • Minimum 5 years of experience in full life cycle project management including project ROI assessment, project team management and change control management, or healthcare operations experience

  • Successful track record of improving end-to-end process and operational improvement

  • Intermediate proficiency with Word, Excel, PowerPoint, and Visio


Preferred Qualifications:

  • PMP or CAPM certification

  • Experience with process mapping methodology and creating process maps.

  • Minimum 5-7 years of functional operational experience within the healthcare industries.

  • Bachelor’s Degree in Health Care Administration, Business Administration or a related field

  • 3 or more years of Project Management within Clinical Services

  • Business Knowledge - sound grasp of the key operational business drivers and considerations in the Healthcare / Local Care Delivery

  • Strong experience with continuous improvement



Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Healthcare Administration, business administration, change management, project manager, ROI, project team, change control, healthcare operations, PMP, CAPM, clinic operations, La Palma, CA, California


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