About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Network Management



Approximate Salary:

Not Specified

Position Type:

Full Time

Provider Advocate - Provider Advocate - US Telecommute within Minnetonka, MN

UHG - Minnetonka, Minnesota

Posted: 12/17/2018

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

The Provider Advocate (Dental) is responsible for the full range of Medicaid provider relations and service to include interactions with clients, internal stakeholders, and occasionally members. Candidate will be responsible for receiving escalated issues and resolving complex problems, including working on end-to-end provider claims and call quality, ease of use of provider portal and future service enhancements, and training & development of external provider education programs. The Provider Advocate develops the provider dental network yielding a geographically competitive, broad access, stable network that achieves objectives and produces an affordable and predictable product for customers and business partners. The Provider Advocate will initially evaluate and negotiate contracts in compliance with company contract templates, reimbursement structure standards, and other key process controls. Responsibilities also include establishing and maintaining strong business relationships and ensuring the network composition includes an appropriate distribution of provider specialties. 

Primary Responsibilities:

  • Use pertinent data and facts to identify and solve a range of problems within area of expertise 
  • Be able to be empathic and have a strong emotional intelligence while working with clients, stakeholders and partnerships
  • Prioritize and organize own work to meet deadlines
  • Provide explanations and information to others on topics within area of expertise
  • This is a telecommuter role and will need to be located in the state of MN
  • Act as the liaison between the provider, client and members
  • Handling high level escalations
  • Be able to manage workload automatously and meet goals and deadlines

Required Qualifications:

  • Undergraduate degree or equivalent work related experience
  • 2+ years of professional experience in healthcare, sales or dental related industry
  • Ability to prospect new and existing provider leads 
  • Intermediate level of proficiency with MS Excel, Outlook, and Word 
  • Strong written and oral communication and ability to interact with Sr. Leadership
  • Willing and able to travel up to 20-50% of the time within territory aligned
  • Must live within a commutable distance of this specific career opportunity  

Preferred Qualifications:

  • Medicaid experience
  • Experience within healthcare negotiating contracts and / or provider relations
  • MS PowerPoint 
  • Sales / Call environment 
  • Exceptional sales presentation skills in a high-pressure environment
  • Dental industry knowledge
  • Dental Treatment Plan Coordinator/Dental Office Manager 
  • Knowledge of PPO and Medicare/Medicaid
  • Salesforce experience
  • Knowledge of claims processing systems and guidelines
  • Issue resolution and problem solving skills  

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customer’s live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Provider Relations, Issue Resolution, Escalation, Network Management, Medicaid, Work from Home, Provider Care, Dental, Dental Contracts, Minnetonka, MN, Telecommute, Recruiting, Provider Advocate, negotiations 

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