Humana

About Humana

 

Job Category:

Consumer Service Operations - Provider Network Operations

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full Time

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Provider Installation Representative 2

Humana - Louisville, Kentucky

Posted: 09/4/2018

Description

The Provider Installation Representative 2 administers the installation of assigned provider accounts. Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Provider Installation Representative 2 provides support to provider accounts by responding to inquiries and resolves issues of concern. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

               

Required Qualifications

  • High School Diploma or equivalent
  • Less than 3 years of provider installation experience
  • Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
  • Ability to type 45-55 wpm
  • Capacity to maintain confidentiality

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Claims processing knowledge
  • Previous inbound call center or related customer service experience

Additional Information

  • Ability to work overtime as needed. 
  • Location:  This position will be located at Forum I, 305 N Hurstbourne Lane, Louisville, KY
  • Our Department of Defense contract requires U.S. citizenship

Scheduled Weekly Hours

40

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