Humana

About Humana

 

Job Category:

Consumer Service Operations - Provider Network Operations

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full time

Provider Installation Representative 3

Humana - Louisville

Posted: 07/4/2018

Description

The Provider Installation Representative 3 administers the installation of assigned provider accounts. Performs set-up, database loading, and preparation of administrative documents and materials. The Provider Installation Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Provider Installation Representative 3 provides support to provider accounts by responding to inquiries and resolves issues of concern. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

               

Required Qualifications

  • High School Diploma or equivalent
  • Less than 2 years of leadership experience
  • Proficiency in all Microsoft Office Programs, including Word, PowerPoint, Excel, and Access
  • Ability to type 45-55 wpm
  • Capacity to maintain confidentiality

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Previous healthcare experience

Additional Information

Scheduled Weekly Hours

40

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