Under the general guidance of the PSU Regional Manager to direct supervise, and coordinate PSU staff performance, activities and functions to provide high quality patient care.
- Responsible for coordinating and overseeing the daily activities of the PSU MA staff.
- Responsible and accountable for determining the MA staffing needs, preparing work schedules, and rearranging work schedules of the MA staff to compensate for work load and personnel shortages.
- Assists with personnel hiring, evaluating job performance, terminating, and counseling
- Responsible for coordinating and ensuring that the staff receives proper orientation, continuing education classes and any additional appropriate training.
- Assist the Regional PSU Manager in monitoring expenses and payroll for MA staff
- Responsible for the appearance of the staff and make sure staff kepts up with on the job skills
- Ensures OSHA and Infection Control compliance of all personnel
- Accountable for medical supplies including the ordering, coordination with various vendors, establishing, maintaining, and monitoring stock levels of medical supplies
- Maintains and strengthens the relationships with the PSU team and collaborates with Market PBM’s, Contracted Provider and Market Quality team.
- Serves as the representative/liaison for the PSU team in the absence of the Regional PSU Manager.
- Collaborates with Quality in developing of training and analytical materials for Stars and HEDIS regarding Focus on Care.
- Identify and assess decision makers and other key provider group personnel with a focus on identifying barriers to achieving targeted outcomes
- Runs Team Huddles.
- Responsible for oversight and communicate updates to clinical Policies, Procedures, and processes.
- High school diploma / GED
- 2+ years of clinic operations or healthcare experience
- Intermediate level experience with Microsoft Office applications, including Excel
- Current, nationally recognized Medical Assistant certification or registration or the ability to obtain the designation within 90 days of employment
- Ability to travel approximately 25% regionally
- Supervisory experience in a clinic setting highly preferred
- HEDIS / Stars experience
- Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
- Knowledge of fiscal management and human resource management techniques
- Knowledge of office management techniques and practices
- Skill in gathering, analyzing, and evaluating data
- Skill in written and verbal communication
- Ability to exercise initiative, problem solving, decision-making
- Ability to establish priorities and coordinate work activities
- Good communication and customer service skills
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Clinical Operations Coordinator, Supervisor, Clinical MA, Lead, Dallas, TX, Texas