First Transit

About First Transit


Job Category:



Washington, 3136

Approximate Salary:

Not Specified



Quality Assurance Manager

First Transit - Washington, 3136

Posted: 07/17/2018

Job Purpose: Monitors and supports operations for overall quality.


Major Responsibilities:

  • Ensures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
  • Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.
  • Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
  • Replaces panels and signs as required.
  • Coordinates with appropriate agencies on obstructions & necessary repairs.
  • Troubleshoots R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as required.
  • Changes out security camera discs as required.
  • Assists police with related transit service inquiries and investigations.
  • Supports Charter and Special Events Operations.
  • Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.
  • Manages on-site and post delivery new vehicle inspection programs.
  • Processes tag, title, and PSC documentation as required for new vehicles.
  • Issues fuel cards and track use.

Describe level of decision making and list examples of common decisions made:           

  • Determines how to improve overall quality
  • Troubleshoots maintenance issues


Minimum Education & Certifications Required:   

  • Bachelor’s Degree preferred
  • High School Diploma or equivalent required


Experience & Skills Required:       

  • 5 years in transit management preferred
  • Thorough knowledge of all technical components of bus system management.
  • Ability to effectively interact with all levels of employees, from operators to senior management, and with the general public.
  • Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills and excellent oral and written communication skills.
  • Demonstrated leadership skills and bring energy and enthusiasm to the job.
  • Commitment to a Safety lifestyle.


Physical Requirements & Working Conditions (include amount of travel): Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.


  • Must be able to move about the office and between floors.
  • Work environment includes office space, garage, and route destinations.
  • 10% travel time (or less)


List any additional measures applicable to this position (Revenue, Headcount, # of buses; Budgets $ etc.):        


Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.



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