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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Quality Solutions Delivery Trainer Clinical Measures Consultant – US Telecommute

UHG - Illinois, US

Posted: 12/7/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
UnitedHealthcare’s Quality Management & Performance is an integrated team serving all UnitedHealthcare businesses, focused on improving the health of our members, enhancing our operational effectiveness, reinforcing brand and reputation for high-quality health plans and helping members lives healthier lives.

Quality Management & Performance combines talented individuals from many areas of quality, including HEDISÒ, HEDISÒ like measures, STARS, HCAHPS and Accreditation. Our goal is extraordinary performance that exceeds the expectations of the constituents, customers and members we serve.

In addition to supporting UnitedHealthcare as a whole, this position focuses on clinical quality improvement for our members. In addition to working with the Quality Management & Performance staff, this position will collaborate and work closely with other key areas of quality including National and Regional Accreditation teams, CAHPS teams, CMS/SNP teams and others.

This position reports to the Associate Director Quality Solutions Delivery Training.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Plan:
    • Conduct training needs analysis by engaging business/process and system key stakeholders and SMEs
    • Identify training goals, dependencies, audience and timelines
    • Collaborate with business/process and system SMEs/stakeholders to gather training content, information
    • Identify the appropriate delivery approaches, media and methodologies
      • Apply principles of adult learning and training best practices to create effective and innovative solutions
    • Anticipate business training needs to proactively develop solutions and training plans
    • Strategize training components needed to adhere to NCQA technical specification release of modifications, updates, clarifications and new measures
    • Collaborate with certified HEDISÒ compliance auditors to ensure comprehension of technical specification application and training accuracy
    • Attend certified HEDISÒ compliance auditor conference
  • Develop:
    • Create individual course curriculum and materials for varying audiences including beginner, advanced and refresher levels to meet training requirements and business needs
      • Including but not limited to: HEDISÒ Project Manager (HPM), Clinical Quality Manger (CQM), and Clinical Review Teams
      • Coordinate with stakeholders to develop supporting Resources Documents
    • Keep current on various training delivery techniques, business processes, products and systems and all HEDISÒ requirements
    • Collaborate with certified HEDISÒ compliance auditors
      • Review of NCQA Policy Clarification Support
      • Review of acceptance documentation from medical records for compliancy
  • Execute:
    • Release LearnSource courses following corporate training policies and procedures
    • Facilitate virtual live training sessions
      • Ability to effectively manage and support the learning environment by applying learner-centric approaches to promote engagement and active participation by all learners, maintaining a positive and professional learning environment, maintaining control of the training and appropriate response to unforeseen circumstances during delivery
      • Trainings will also include conducting Train-the-Trainer sessions to prepare other Trainers for delivery, and conducting training pilots to obtain stakeholder/SME approvals
    • Facilitate Q&A sessions specific to clinical measures
  • Communicate:
    • Act as a liaison between internal clinical measure leadership and NCQA team
    • Develop / coordinate communication tools for status updates, milestones, changes, deliverables, etc.
    • Develop and maintain a centralized location for training materials and resources
    • Communicate to managers/directors on new training and developmental expectations for staff 
    • Conduct analysis of training outcomes, conduct updates and debriefs with stakeholders to communicate effectiveness of programs/solutions, identify needed changes and incorporate changes
    • Act as a Subject Matter Expert for all HEDISÒ measures
    • Participate and provide guidance for all VIRR (Vendor Inter-Rater Reliability) processes
    • Actively engage at all certified HEDISÒ auditor meetings
    • Maintain HUG (HEDISÒ User Group) membership and participate in ongoing educational conferences

Required Qualifications:

  • RN, undergraduate degree
  • Proficient in medical record review
  • 3+ years of experience in Training, mentoring and/or development with adult learners
  • 2+ Years of curriculum development experience
  • 2+ years of experience using pertinent data and facts to identify and solve a range of problems within area of expertise
  • Demonstrates knowledge of various training delivery methods (Blended, Instructor-Led, Computer-Based, Webinar)
  • Proficient with designing user guides, participant / facilitator guides, and job aids
  • Demonstrated data management and/or project management skills
  • Strong proficiency with Microsoft Office applications, including: Word, Excel and PowerPoint
  • Demonstrated experience utilizing non-MS Office applications (technical aptitude to become proficient with other applications)

Preferred Qualifications:

  • BS / BA Degree
  • 4+ years HEDISÒ experience and/or knowledge
  • Experience with Articulate, Captivate, Flash, Storyline, or similar authoring tool
  • Experience working with HEDISÒ software vendors (management, building relationships, issue resolution etc.)
  • Experience with SharePoint and shared network drives
  • Proven ability to focus activities toward a strategic direction and achieve targets
  • Time management and prioritization skills
  • Strong written and verbal professional communication skills
  • Excellent team development skills
  • Strong interpersonal skills
  • Ability to work in a self-directed manner in a fast-paced, rapidly changing environment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job keywords: Train, develop, operations, deliver, planning, communications, leadership, facilitator, RN, clinical, nursing, HEDIS, medical, records, telecommute, telecommuter

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