About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Quality Specialist - LHI - LaCrosse, WI

UHG - La Crosse, Wisconsin

Posted: 12/12/2018

Design, develop, implement and maintain assigned Quality Management Systems modules to include: Audit Management, Corrective Action, Document Control, Data Analysis or Customer Resolution. Continuously monitor / audit internal controls of key business processes, tier supporting applications and infrastructure to measure effectiveness and mitigate risk issues. Initiate and track corrective action to resolve any noncompliance. Collect and summarize audit findings of business processes and communicate control violations / emerging risk to enable the organization to quickly identify and resolve the concern.


Primary Responsibilities:

  • Design, develop and maintain the assigned combination of major quality management system modules which may include Audit Management, Corrective Action, Document Control, Change Control, Data Analysis or Customer Resolution
  • Lead teams and / or perform audits of corporate processes and communicate results to all stakeholders
  • Identify correction of issues, assist process owners in the development and execution of solutions and continuous improvements, and follow - up to ensure commitments are completed and effective
  • Use and mentor others in the use of Continuous Improvement skills and tools
  • Perform complex data analysis in support of ad - hoc and standing customer requests
  • Assist with quality plans, and document development, process / program analysis and development, and workflow enhancements to meet overall business objectives
  • Create trend analysis and action reports, and as necessary escalate to leadership
  • Work with process owners to identify, develop and implement control improvement opportunities and create and maintain key process documentation
  • Serve as process change control task leader
  • Maintain documentation of proposed and implemented SharePoint solutions
  • Perform related quality and continuous improvement duties as required


  • Bachelor’s Degree in Business, Engineering Science or related field of study
  • 3+ years quality audit, quality assurance or work in continuous improvement
  • Experience communication with internal and external customers via phone, email, written documentation and group facilitation
  • Experience creating and presenting audit results and facilitating resolution of differing opinions
  • Experience organizing and prioritizing tasks to ensure established goals and deadlines are met
  • Experience analyzing and working with data to ensure accuracy


  • Professional certification through American Society of Quality
  • Formal training in Lean and Six Sigma fundamentals
  • Experience collaborating with all levels of staff to reach goals
  • Database experience
  • Understanding of statistical analysis tools

Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Quality Specialist, Auditor, Internal Auditor, LaCrosse, Wisconsin, WI, Process Improvement

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