Meridian Senior Living

About Meridian Senior Living

Meridian Senior Living is made up of a passionate group of dreamers, caregivers and connectors who all share a common goal: provide unparalleled life experiences for all those we serve – seniors, their families and our employees.

Established in 2010, we are now a network of lively communities, home to more than 7,000 residents. While our communities are all over the country, we care for each resident one at a time … working each day to make their lives easier, more comfortable, convenient, enjoyable and secure.

Our communities are as unique and varied as our residents – no two are alike. From building design and operations to program development, Meridian Senior Living communities make people say “WOW” – whether they are looking for independent retirement living, assisted living, or are in need of quality memory care. Our team’s collective expertise, innovative approach and passion for seniors has given us a solid history of delighted residents, happy families, empowered employees and business success.

Bottom line: At Meridian Senior Living, we hold ourselves to an incredibly high standard – and measure our success by the smiles on our residents’ faces.

Country:

United States

Postal Code:

78028

Approximate Salary:

Not Specified

Receptionist

Meridian Senior Living - Kerrville, Texas

Posted: 08/17/2018

River Point of Kerrville is a Meridian Senior Living community.
We hold ourselves to an incredibly high standard – and measure our success by the smiles on our residents’ faces!
We are currently looking for incredible people that love to make others smile!


Job Description

We are looking for leaders that will enrich the lives of our residents, families and employees through extraordinary experiences . . . because everyone deserves a great life!

Qualifications:
  • High School Diploma or equivalent
  • Previous experience answering telephones and/or in a customer service position
  • Experience in Microsoft Word, Excel, and Outlook
  • Ability to deal tactfully with employees, residents, family members, and visitors
  • Ability to read, write and speak English
  • Must have compassion for and desire to work with the elderly
  • Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others
  • Must practice and promote Meridian Policies and Procedures, Mission Statement, Core Values and Founding Principles
  • Must meet all health requirements and pass background checks


Meridian Senior Living is an Equal Opportunity Employer

  • Nature and Scope
    Greets all guests in a friendly, warm and welcoming manner, in person or telephonically.  Creates a welcoming environment as the first contact guests have when they enter the Community. Serves as concierge to Residents.
    Minimum eligibility requirements

    • Prior receptionist experience preferred.
    • Must be able to communicate effectively with residents, families, staff and general public.
    • Must have compassion for and desire to work with the elderly.
    • Must be computer literate.
    • Strong organizational skills.
    • Must pass criminal background check.
    • Must meet all health requirements.
    • Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

     
    Essential functions


    • Answer the telephone, transfer calls, take and deliver accurate messages, following Meridian Senior Living customer service protocol.
    • Greet guests who come in the door to tour, visit a resident or complete other business concerns.
    • Open and distribute all resident mail.
    • Distribute newspapers as needed
    • Develop or photocopy documents and forms as requested.
    • Assist with the maintenance of files by keeping them updated with new or revised forms.
    • Be available at all times to administer to the support residents daily business needs such as copy work, postage, etc.           
    • Maintain the lobby area in a clean and uncluttered manner.

    Customer service

    Responsible for ensuring that all are greeted with excellent customer service. 
    Assist with CRM duties, calling existing leads per request, emailing leads per request of Sales Dept. Document all tasks completed in CRM.
    Assisting with coordination of new resident move in.
    Assist in gathering/obtaining move in paperwork per request from Sales dept.
    Assure/assemble tour packets/brochures, have 10 available each day.
    Round model rooms each morning to turn on lights, open shades, and assure proper temperature in room for the day.
    Meet and greet new residents – let them know you will assist them with the transition and you are their concierge. 

    Residents’ rights

    Ensure compliance and understanding of all regulations regarding residents’ rights.

    Training

    Attend training sessions as directed by supervisor.

    Other

    Follows & communicates company policies and procedures.
    The job description provides a framework for the job, other duties may be assigned as necessary.

    Working conditions (travel, hours, environment)

    Is subject to frequent interruptions.
    Is involved with resident, personnel, and visitors under all conditions and circumstances.
    Is subject to hostile and emotionally upset residents, family members, staff and visitors.
    Communicates with all department supervisors and staff.
    Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
    Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
    Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.

    Physical/sensory requirement

    Medium work: ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move.

    OSHA category classification

    II:  Potential for exposure to blood borne pathogen

    Note:  All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.  Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included.   However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

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