The Receptionist is responsible for providing quality service to callers and visitors of Anderson Merchandisers using a professional and courteous demeanor.
TYPE OF SUPERVISION RECEIVED:
The Receptionist receives daily supervision from the Director of HCM, and must be able to work independently.
DUTIES AND TASKS, Including but not limited to the following:
- Answer calls and transfer efficiently to associate requested, placed in voice mail or sent to a page
- Direct visitors to sign in and notify appropriate party of their arrival
- Be aware of situations occurring that might jeopardize security; notify appropriate parties
- Make name badges for all associates
- Ensure deliveries are made in a timely manner
- Assist other departments when needed
- Send Gold Badge Packets monthly
- Keep track of Sam’s Corporate Memberships
- Ensure back-ups are fully trained in receptionist responsibilities
- Other tasks as assigned by the Supervisor
- Must have a High School diploma or equivalent
- Must demonstrate good computer skills and working knowledge of word and excel
- Minimum 1-2 years administrative
- Must demonstrate good written skills
- Must demonstrate good communications skills
- Must demonstrate good listening skills
- Must demonstrate good interpersonal skills
- Possess excellent organizational and prioritization skills to balance work load
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:
- Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
- Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
- Oral Communication – the individual speaks clearly and persuasively in positive or negative situations.
- Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Quality Control – the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Planning/Organizing – the individual prioritizes and plans work activities and uses time efficiently.
- Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve.