About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Recovery / Resolutions Representative - Green Bay, WI

UHG - Green Bay, Wisconsin

Posted: 11/12/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Recovery / Resolution Representative is responsible for handling all incoming phone calls and for serving as the primary customer interface for departmental inquiries.


Primary Responsibilities:

  • Ensures quality customer service for internal and external customers: 
  • Handles all incoming phone calls and identifies / assess customers’ needs accurately and timely regarding potential third party liability
  • Solves problems systematically, using sound business judgment.  
  • Applies appropriate communication techniques when responding to customers. 
  • Recommends customer service strategies and related improvements / enhancements. 
  • Maintains timely, accurate documentation for all phone call interactions. 
  • Consistently meets established productivity, schedule adherence, and quality standards. 
  • Seeks involvement in continuous quality and process improvement initiatives when warranted.


  • High School Diploma / GED or higher
  • 1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties 
  • Available to work 40 hours per week anytime within the operating hours of the site 
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

Soft Skills:

  • Ability to navigate a computer while on the phone
  • Ability to understand multiple products 
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Willing to work and contribute in a team environment. 
  • Flexible to change. 
  • Responsive to management's requests and suggestions; takes direction. 
  • Develops goals for self and monitors progress. 
  • Seeks assistance as appropriate. 
  • Ability to trouble-shoot problems. 
  • Demonstrates strong written and verbal communication skills. 
  • Listens effectively. 
  • Demonstrated ability in customer service problem resolution and relationship building. 
  • Demonstrates basic analytical skills.

Requirements and Work Environment:

  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer 
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity.                                                                                                                                                         
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: call center, customer service, recovery, resolutions

Apply Now