Xanterra Travel Collection

Job Category:

Food Service

Country:

United States

Postal Code:

86046

Approximate Salary:

Not Specified

Restaurant Server (Polar Express '18-'19 Seasonal)

Xanterra Travel Collection - Williams, Arizona

Posted: 09/7/2018

Overview

The Polar Express Server is responsible for providing expedient, efficient and courteous service to dining room patrons in taking and delivering of food and beverage orders while maintaining a positive attitude.

Responsibilities
  • Fully understand and support Xanterra Mission Statement and Core Values.       
  • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with unit policies on guest service.
  • Accurately take, fill, deliver and charge guest orders for food and beverage using the Aloha POS system.
  • Is knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items.
  • Is knowledgeable of wine, beer and liquor.
  • Comply with all GCR. Food & Beverage Standards.
  • Comply with all State of Arizona alcohol serving laws & GCR policies.
  • Comply with all company policies regarding tip reporting.
  • Perform all opening and closing side duties as assigned per shift requirement.
  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to Serv-Safe food sanitation program.
  • Communicate with Service Manager and Kitchen Manager on out of stock items or guest food issues.
  • Handle guest complaints politely and in a timely fashion involving the Management Team when necessary. 
  • Communicate with team members for additional service with any tables in assigned section. 
  • Attend all required training seminars/classes as assigned by the Management Team.
  •  Stringently comply with all company appearance and hygiene standards.
  • Adhere to all safety, risk management and environmental policies in performing tasks.
  • Other duties as assigned.
Qualifications
  • Must be at least 19 years of age to serve alcohol.
  •   Employment is contingent upon successful completion of company sponsored alcohol awareness class.
  • Previous front of the house experience as a Server, Cashier, Host, or Expeditor capacity is desired.
  • Ability to effectively and courteously interact with a broad cross-section of dining room guests and           employees is preferred.
  • Ability to safely and properly carry a food tray overhead using a single hand method is desired.
  • Ability to accurately use and enter and settle orders into the Aloha POS system is preferred.
  • Ability to learn menu items, wine service, beverage service and up-selling techniques is desired.
  • Knowledge of Serv-Safe food sanitation program is desired.

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