Xanterra Travel Collection

Job Category:

Food Service


United States

Postal Code:


Approximate Salary:

Not Specified

Restaurant Supervisor-Tusayan, AZ

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 11/15/2018


This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position is 95% active floor supervision with approximately 5% administrative duties.     


  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Effective enforcement of all Xanterra Tusayan, LLC F&B standards, policies and procedures.
  • Support F&B Corporate Xanterra University, TIPS & Serv-Safe & The Grand Hotel Training programs as assigned. 
  • Comply with all state laws and company policies regarding alcohol.
  • Ensure proper accounting procedures are enforced for check outs, voids, comps, special event, billing, tours and resumes.
  • Support all FOH activities in food and beverage outlets.
  • Ensure all guest/employee challenges and complaints are handled in a professional manner.
  • Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
  • Ensure staff members are in pressed and clean uniform with their nametag.
  • Support participation in updating Attendance Cards for all employees.
  • Ensure Dining Room facilities are maintained and clean.
  • Report all maintenance requests to extension 1030 and notify other managers.
  • Enforce all side work duties are assigned and completed. 
  • Administer disciplinary actions fairly and consistently working with Unit Manager, Service Managers, or General Manager and/or Assistant General Manager. 
  • Conduct Service Briefings daily before shifts. 
  • Check to ensure all indoor and outside signage is correct and clean.
  • Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
  • Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
  • Knows proper evacuation procedures and execute in an efficient, timely manner.
  • Other duties assigned.


  • Knowledge of food and beverage service is preferred.
  • 6 months previous experience in food service management preferred.
  • Leadership and communicative skills to effectively motivate staff preferred.
  • Basic knowledge of Word & Excel software preferred.
  • A passion for excellence & the ability to communicate it.


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