Xanterra Travel Collection

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United States

Postal Code:


Approximate Salary:

Not Specified

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Retail Associate (Full Time)

Xanterra Travel Collection - Williams, Arizona

Posted: 10/8/2018


The Retail Associate is responsible for providing efficient check out service to Grand Canyon Railway Retail guests while maintaining superior guest service standards.

  • Fully understand and support Xanterra Mission Statement and Core Values.      
  • Professionally and courteously handles the sale of retail purchases in the gift shop.
  • Demonstrates product and park knowledge while providing information to guests and vendors.
  • Performs cashiering duties properly, recording the sales in the register accurately and following correct accounting procedures.
  • Maintains proper sales records and night reports in compliance with accounting policies.
  • Assists whenever necessary in keeping the sales floor and stock room clean and organized; includes sweeping, vacuuming, dusting, polishing, scrubbing, mopping and trash removal.
  • Keeps merchandise stocked and organized on the shelves.
  • Maintains a well-groomed, clean, and neat appearance and exceptional attendance.
  • Works productively under minimum supervision.            
  • Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
  • As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
  • Other duties as assigned.


Preferred Qualifications:

  • Knowledge of Grand Canyon National Park and surrounding areas.
  • Previous retail and cash handling experience.


Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed direction).
  • Attention to Detail skills (minimize the risk of error)
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Multi-tasking and prioritization skills
  • Basic math skills.


Employment Conditions:

  • Work safely to prevent on the job accidents and injuries
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required training programs.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

  • While performing the duties of this job, the employee is:
  • Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, reaching outward and using wrist motion. 
  • Reaching above shoulder, bending, lift or carry up to 20 lbs.
  • Occasionally sit, climb, crawl, squat or kneel, lift/carry and push or pull up to 50lbs.
  • Will be required to stand long periods of time and to occasionally walk up flights of stairs.

Environmental Commitment: 

As a Xanterra/GCR employee, you have a responsibility to protect the environment.  While on duty, you are to comply with all environmental regulations and policies, prevent pollution of the environment, reduce waste and recycle.

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