Bed Bath & Beyond Inc

About Bed Bath & Beyond Inc

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

390092704

Approximate Salary:

Not Specified

Position Type:

Full Time

Retail Front End Lead

Bed Bath & Beyond Inc - South Bristol Street Santa Ana, California

Posted: 10/21/2018

Often times, people think that all retail positions are the same... and for the most part, they may be right! But when it comes to the merchandise we sell, the people that work for us and the scheduling flexibility we offer, we are definitely different! Our stores are very entrepreneurial and we have a unique approach to customer service, we are TRULY a retail phenomenon.

As a Front End Lead, you will be responsible for exceeding our customers’ evolving expectations by providing “best in class” customer service and a pleasant and fulfilling shopping experience. Successful candidates will be given the opportunity to offer our customers the widest range of quality housewares, home furnishings and much more! We offer associate discounts, flexible schedules, ongoing training, and the potential for advancement.

The Front End Lead oversees activities at the Front End which includes the operation of the Customer Service Desk. The Front End Lead works in a high paced environment and must maintain a calm, professional demeanor while ensuring that all transactions are being processed in an accurate manner while meeting sales and productivity goals.

Key Responsibilities:
• Cover the service desk area, responds or redirects inquiries, and ensures follow through
• Partner with associates to provide increased service to customers in response to specific needs and requests
• Troubleshoot and provides solutions for customer complaints, escalating to supervisor when necessary
• Monitor customer transactions; ensures efficient processing time for checkout. (Managing lines and back up calls)
• Direct and coordinate lane assignments and front-end associate break and meal periods
• Responsible for authorizing transactions and turning keys when necessary
• Perform additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval


Education/Experience/Qualifications:
• High School diploma or equivalent
• 2+ years of retail experience desired
• Effective communication and customer service skills
• Readily adjusts schedule, tasks, and priorities when necessary to meet business needs

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

Apply Now