Historic Tours of America Inc

About Historic Tours of America Inc


Historic Tours of America®



TOURS - ATTRACTIONS - RETAIL Historic Tours of America® is an entertainment company that provides historically oriented vacation experiences for our guests through the operation of trolleys, street trains, high speed ferry, themed retail stores, festival marketplaces and other historic tourist attractions.


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

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Retail Store Manager, $47475, FT availability: any day, any time CONCH STORE

Historic Tours of America Inc - Key West, Florida

Posted: 09/10/2018

Title Retail Store Manager, $47475, FT availability: any day, any time CONCH STORE  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description

Job Summary

The Retail Store Manager's responsibilities include:

  • Manage and supervise the staff to achievea high level of customer service and sales goals; plan and organize workloads and staff assignments/schedules to ensure most efficient use of staff; participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff; conduct annual performance evaluation with staff, review progress and direct changes as needed; give recommendations on advancements and disciplinary actions. Report and coordinate responses with the Retail Operations Manager or theRetail General Manager, in his/her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints.

  • Follow company policy and procedures to terminate employees.

  • Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs.

  • Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required.

  • Monitormerchandise inventory for acceptable levels.

  • Accountable for security of merchandise inventory, monies/receipts, equipment and property.

  • Knowledgeable of store budget numbers, daily sales and sales quotas.

  Position Requirements
  • High degree of self-motivation and the ability to work independently and as a team memberwithin the scope of established rules and regulations.
  • Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
  • Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

  • Knowledge of principles and procedures for personnel recruitment, selection, training, employee relations and investigation.

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Ability to make a budget, determine how money will be spent to get the work done, and accounting for these expenditures.



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