About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support


United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Retention Operations Supervisor, DSNP - Telecommute within NYC, AZ, NC or WI

UHG - Arizona, United States

Posted: 07/27/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


Position will lead the National Member Retention operations team consisting of four regional coordinators. Ultimately, this position is responsible for coordinating with local health plans on scheduling impactful and proactive member retention and community outreach events; including market selection, salesforce.com reporting, development of proactive call campaigns, national call team campaign scheduling, call outcome reporting and appropriate member retention reporting.


This position will generate myriad of retention reports including, call campaign outcomes, membership retention tracking, retention by ethnicity / language, etc. Position will be liaison between local health plan, marketing and member retention team.  Position will also include critical thinking and rapid deployment of member retention strategies with local health plans.


Position will manage four Retention Coordinators (Grade 24) who are responsible for the day - to - day retention events coordination process with community outreach teams. This team will be responsible for the daily support of the local member retention event function and / or call campaign and coordination with appropriate national call team. Goal of position is to maximize attendance at local event and drive efficiency through standardized process with national member retention call teams.


The Retention Operations Supervisor position will also be responsible for strategizing and communicating with appropriate growth team managers, retention team, sales team, growth operations and health plan leaders. The Retention Operations Supervisor position will support the department’s Health Risk Assessment and House Calls required reporting with appropriate Stars Rating and quality teams.  Will also be point of contact for additional retention call initiatives.


You’ll enjoy the flexibility to telecommute within AZ/NYC/WI or NC as you take on some tough challenges.


Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit

  • Impact of work is most often at the team level

  • Owns output at task level

  • Work is generally limited to own function

  • Sets priorities for the team to ensure task completion

  • Coordinates work activities with other supervisors

  • Develops plans to meet short - term objectives

  • Identifies and resolves operational problems using defined processes, expertise and judgment

  • Decisions are guided by policies, procedures and business plan

  • Product, service or process decisions are most likely to impact individual employees and / or customers (internal or external)

  • Has good communication skills and able to communicate effectively with health plans

  • Ability to handle multiple deadlines in fast-paced environment

  • Ability to work in matrix organization in collaborative way

  • Experience in Salesforce.com


Required Qualifications:

  • Associate's Degree (or higher)

  • 2+ years of experience in a team lead position with account management

  • 2+ years of data analytics experience

  • Proficient in Microsoft Word (creating documents), Microsoft Excel (filtering / sorting spreadsheets, creating tables), Microsoft PowerPoint (creating presentations), and Microsoft Outlook

Preferred Qualifications:

  • Salesforce.com experience

  • Bilingual fluency


Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Retention Operations, supervisor, retention team, sales team, Health Risk Assessment, House Calls, Telecommute, work from home


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