About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

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RN Team Manager - Global Emergency Response Team - Columbia, MD

UHG - Columbia, Maryland

Posted: 12/12/2018

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
Pod Leaders serve as an extension of the Emergency Response Center leadership team, enhancing around the clock support to the new integrated service delivery team.  Five Pod Leads will be responsible for coordinating high quality care across the continuum, and from shift to shift, improving the overall member experience, quality and continuity.

Primary Responsibilities:

  • Managing the overall case and shift workflow

  • Collaborating, prioritizing and delegating work assignments for clinical, non-clinical, and Healthcare Intelligence

  • Collaborating with Medical Director and Physician Advisors when appropriate

  • Addressing the holistic and end to end needs of complicated cases 
    Pod Leads will have responsibility for the following personnel activities: 

  • Lead approximately 10-18 individuals - Clinical Care Managers, Global Care Consultants, and additional staff as required

  • Coach and mentor new and existing staff

  • Participate in, and support, performance improvement projects and initiatives

  • Performance reviews and quality monitoring 

Required Qualifications:

  • Undergraduate degree or equivalent experience

  • Active Unrestricted RN License for your state of residence

  • 5+ years’ experience in medical – surgical inpatient acute care

  • Excellent verbal and written communication skills in English

  • 1+ years' of clinical management experience of 10 or more

  • Efficiently navigate Microsoft Office (Word, Excel, Outlook)

  • Ability to work a flexible work schedule of 10 hour shifts which could include a Saturday


Preferred Qualifications:

  • BSN

  • 2+ years’ experience in utilization management or case management in a managed care or hospital environment

  • International travel experience

  • Experience in international healthcare and / or air medical transport

  • Experience with MCG care guidelines

  • Fluency in a second language

  • Experienced with ER / Critical Care in an acute care setting

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: ER, Emergency Room, Trauma, Manager, Virtual, Columbia, MD, Maryland

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