Bed Bath & Beyond Inc

About Bed Bath & Beyond Inc

 

Job Category:

Store Operations Group

Country:

United States

Postal Code:

1741

Approximate Salary:

Not Specified

Position Type:

Part Time

Sales associate

Bed Bath & Beyond Inc - Capitol Heights, Maryland

Posted: 10/14/2018

Key Responsibilities:

  • Engages customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
  • Promptly and politely responds to customer inquiries and requests for support
  • Escorts customers to appropriate merchandise
  • Explains basic features of merchandise to customers
  • Resolves customer issues and escalates issues as necessary to ensure customer satisfaction
  • Organizes and straightens merchandise areas on the sales floor
  • Processes customer transactions through the register when required
  • Operates in all facets under the fundamental principles of GOT A PEN
  • Works to understand and utilize the tools and programs related to wedding and gift registry
  • Uses LEAD when assisting customers
  • Executes activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
  • Knowledgeable of available technology and leverage tools
  • Assists customers by offering a Beyond order when merchandise is out of stock or not carried in the store
  • Performs additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes cart retrieval, break room and restroom housekeeping
  • Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

Customer Service

  • Responds to various straightforward customer requests
  • Provides information on products to customers and may make product recommendations
  • Escalates customer issues to senior team members

Product and Store Knowledge

  • Requires basic knowledge of the merchandise in assigned product area in store and online
  • Builds understanding of attributes of various products and customer shopping trends

Store Operations

  • Works within established procedures with a moderate degree of supervision
  • Work may include merchandise processing and stockroom and sales floor organization of a more complex nature

Leadership

  • No leadership responsibilities
  • Impacts the sales results of assigned merchandise area

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

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