About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

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Sales Operations Analyst - Bilingual in Chinese, Cantonese, and Mandarin - Fullerton, CA and Irvine, CA

UHG - Fullerton-California, California

Posted: 10/31/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

Primary Responsibilities:

  • Provide excellent service to walk - in members<?xml:namespace prefix = "o" />

  • Act as a customer advocate in providing assistance to resolve members issues and problems

  • Comfortable communicating in the language required for this role daily

  • Follow - up calls to members with resolution to identified issues in timely manner

  • Resolve inquiries related to authorizations, claims, enrollment, and billing

  • Provide service requests to other departments as needed

  • Fulfill material requests for members

  • Maintain accurate member data, including addresses, phone numbers, and PCP changes

  • Input data in system for record tracking and issue resolution

  • Document all issues in system in a timely manner

  • Proactively educate members on cover benefits, plan exclusions, and procedures to enhance total customer service experience

  • Promote various store events and seminars to customers

  • Assist members to apply for various government assistance programs

  • Perform accountabilities in accordance with established organizational metrics

  • Identify trends and continuously makes recommendations to improve processes

  • Report issues or problems with members, systems and processes to manager

  • Assist in member retention projects

  • Perform other related projects and duties as assigned

  • Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member

  • Perform Insides sales function to increase new business

  • Service walk - in prospects interested in Medicare and Individual Products

  • Responsible for the daily support of the sales function to minimize the administrative work of producers

  • Job requires staff to drive to different places conducting member meetings as well as visit other retail sites when other sites is short staffed

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience analyzing and solving customer problems
  • California Health License required or the ability to obtain license within 30 days of employment
  • Bilingual in Chinese, Mandarin, and Cantonese (ability to both read and write and communicate effectively)
  • Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (update documents)
  • Access to reliable transportation that will enable to commute to designated sites 
Preferred Qualifications:
  • 1+ years of Case Management experience
  • Healthcare experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, UnitedHealth Care, Health Care, Sales, Medicaid, Retirement, Bilingual, Chinese, Cantonese, Mandarin, Language, Case Management, California Health License

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