About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Approximate Salary:

Not Specified

Position Type:

Full Time

Salesforce Operations Administrator - Telecommute

UHG - Eden Prairie, Minnesota

Posted: 12/12/2018

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Salesforce Operations Administrator for Community & State is responsible for delivering and creating solutions that are aligned with business directives through the technical requirements, but not limited to or excluding driving onboarding and adoption of Salesforce.com. Salesforce.com is the growth engine and the system of record for all business development and sales based opportunities, events, campaigns and contacts. As such, it is used to provide actionable insights to leadership.

The ideal candidate will take on projects with little to no supervision to ensure delivery of final project(s) to include designing, coding, testing and analyzing application software. They will also assist in the development variety of methods of adoption and reinforcement modes including, but not limited to, user forums, user coaching, internal communication campaigns, video learning, etc. In addition, they will manage the support queue to help define the user stories and requirements submitted via the C&S Growth Operations Support Portal.

This position will report to the Manager of Growth Technology within UnitedHealthcare Community & State. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough, yet exciting challenges.

Primary Responsibilities:
  • Core Salesforce application development using Salesforce tools to map business process, implement system automation and integration
  • Full software development lifecycle from technical design to development, testing and deployment, including multiple Salesforce projects
  • Apply best practices for customizing Salesforce and provide architectural insight
  • Take responsibility for end-to-end solution delivery
  • Provide support and help troubleshoot various Salesforce system issues
  • Function as part of a multi-disciplinary team during the technical implementation of Salesforce solutions 
  • Hands on coding as well as unit-testing. Successful candidates must have a deep understanding of the Force.com Apex scripting language
  • Maintaining and leveraging administrator skills (including using permissions, roles, profile, queues, security setup, views, page layouts, and etc.)
  • Organize and facilitate client sessions that ensure alignment between business requirements and technical design 
  • Create supporting documentation for application development tasks 
  • Adhere to project methodologies to deliver business requirements on time and within budget as part of a team
  • Use excellent verbal and written communication skills

Required Qualifications:
  • High School diploma
  • Salesforce certification Salesforce Administrator, Platform Developer I
  • 2+ years of Salesforce Administrator experience
  • Experience with security parameters (REST/SOAP APIs)
  • Experience with building out Components, Communities and Portals
  • Experience with Case management (bugs, inquiries, feature enhancement requests, maintenance, etc.)
Preferred Qualifications:
  • Undergraduate Degree: Business Management / Computer Science; or equivalent related experience
  • Past knowledge and experience in CRM and enterprise systems implementation
  • An institutional knowledge of Community & State core products, process and market
  • UI experience with JavaScript, JQuery, HTML5, and CSS3 preferred
  • Advanced understanding of the Salesforce.com platform architecture
  • Strong practical deployment knowledge of VisualForce, Salesforce configurations, Apex classes, Apex Triggers, Apex Web services, SOQL & SOSL, and APIs
  • Experience as a Salesforce developer
  • Familiar with ETL tools (e.g.: Mulesoft) and analytical tools (Einstein / Wave, Tableau)
  • Knowledge of Agile methodology and sprint based project delivery and Agile Accelerator
  • Knowledge of relational databases and integrations 
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy<?xml:namespace prefix = "o" />

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Mulesoft, Einstein Analytics, UI, APIs, Salesforce, computer science, Platform Developer II, SQL server, data migration, REST/SOAP, Apex Triggers, Linux OS, Javascript, Jquery, Node.js, GitHub, Jenkins, Ant, Maven, work from home, telecommute, telecommuting, telecommuter, wfh, travel, remote

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