Xanterra Travel Collection

Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

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Ticket Agent (Seasonal Polar Express 2018-19)

Xanterra Travel Collection - Williams, Arizona

Posted: 10/31/2018



The Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers while providing exceptional level of guest service.

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Daily batching; printing tickets, verifying special requests, processing collection required reservations.
  • Answering phones and taking phone reservations.
  • Provide information and offer additional services to guests to enhance their stay.
  • Greets walk-up guests and make new reservations.
  • Effectively handles stressful situations in a public setting and resolve guest related problems in a professional manner.
  • Follow all cash handling policies and procedures.
  • Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse and recycle program.
  • Other duties as assigned.

Minimum Qualifications:

  • Working knowledge of windows based software programs MS Office, and other Window’s based systems.
  • Two years customer service experience in a hospitality industry.


Preferred Qualifications:

  • Bi-lingual (English/other) language skills a plus.


Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions)
  • Organizational skills (maintain flexibility in carrying out daily job duties)
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)


Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • May be required to complete training or certifications related to the job. (CPR/First Aid, Cash Handling Class, etc.).
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.


Physical Requirements:

  • While performing the duties of this job, the employee is:
  • Constantly standing, handling and lifting/carrying items up to 20bs.
  • Frequently walking, reaching outward, squatting/kneeling, bending and pushing/pulling items up to 25lbs.
  • Occasionally sitting, reaching above shoulder, climbing, crawling, lifting/carrying items weighing up to 100lbs and pushing/pulling items weighing up to 100 lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces and onboard moving train.

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