Work is Sweet!
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA.
POSITION OBJECTIVE:This inside-based sales position will help carry on the legacy of the timeless virtues of quality and friendly services. The ISR will contribute to the success of See's Candies by building and maintaining solid B2B customer relationships and outstanding customer service. Will strive to increase See's Volume Discount business through the outbound sales of fundraising products and business gift programs. Partners with Field Sales Representatives to achieve territory sales goals.
POSITION RESPONSIBILITIES:1. Achieves sales goals set by management for assigned territory. Increases the number of new accounts while retaining and growing existing business. 2. Performs outbound telesales calls to potential, current or previous customers via telephone and email, to describe and/or educate customers regarding various gifts and fundraising programs. 3. Assists customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Identifies issues and provides appropriate solutions in an effort to build value in the customer relationship. 4. Effectively nurtures leads; utilizes consultative sales skills to assess and close sales. 5. Partners with and provides support to Field Sales Representative to achieve territory sales. 6. Provides exceptional customer service to potential and existing customers. 7. Maintains a thorough working knowledge of See's products and programs for all Volume Discount Channels (Fundraising, Business Gifts, Group Discount), plus Retail and Mail Order. 8. Ensures customer account information is kept current and accurate by continually updating Salesforce.com database and proprietary order management system. Follows all other set processes and procedures. 9. Answers inbound customer calls and emails; responds to customers’ inquiries in a timely manner. 1. Two years Inside Sales experience making outbound calls or sales equivalent. B2B and fundraising sales experience a plus. Closing deals over the telephone preferred. 2. Persuasive, friendly and clear-speaking voice and effective communication skills required. Good written and verbal skills – appropriate grammar and basic spelling skills required. 3. Self-motivated, results-oriented and competitive spirit. Sales focus. Client centered. 4. Cross-selling and up-selling skills and experience strongly preferred. 5. Must be a team player, have integrity and excellent customer service skills. 6. Salesforce.com or CRM experience. 7. PC savvy in a Windows environment; Outlook, Microsoft Word, Internet skills required. 8. Accurate typing skills of 35 wpm approximately. 9. Must pass background check. This position is located: See's Candies Customer Care Center, in Carson, CA We Offer: Seasonal Full-Time Hours + August through April Assignment + Pay Rate $15 Per Hour + Bonus Potential NO PHONE CALLS PLEASE. See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).