G4S

About G4S

 

Job Category:

Other

Country:

United States

Postal Code:

33458

Approximate Salary:

$14 Per Hour

Position Type:

Full Time

Security Communications Center Operator I

G4S - Jupiter, Florida

Posted: 11/22/2018

Specific Duties and Essential Functions

  • Answering phones; operate IP based telephone system
  • Operating radio; use multi-channel communications
  • Call logging; data entry in PeopleSoft
  • Strategic Accounts support; creating service requests
  • Headquarters support; call routing
  • Operations support; routing of call information to field supervision

Education, Licenses and Certifications Required

  • Must possess one or more of the following:
    • Service in the active duty military, military reserves or National Guard
    • Two years' minimum experience in a related field (call center, dispatch, or command/control center)
    • College degree in Communications, Public Relations, or Business Administration coupled with 2 years' minimum work experience involving direct interaction with clients/customers

 

Type and Length of Specific Experience Required

  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Able to pass a call center skills assessment instrument

Skills Required

  • Effective oral and written communication skills
    • While not required, the ability to speak, read, and write the Spanish language is a plus!
  • Must be able to manage multiple projects
  • Proficient computer skills to include Microsoft Office applications
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Ability to research, investigate, compile information
  • Planning and organizing skills
  • Problem solving skills
  • Skilled in synthesizing facts, concepts, principles
  • Ability to mediate conflict with tact, diplomacy

Other

  • Must be 18 years of age or the minimum required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law

Physical Requirements and Environment

Environment: Office, minimal to no exposure to extreme temperatures

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching

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