H&R Block

About H&R Block

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Job Category:

Information Technology


United States

Postal Code:


Approximate Salary:

Not Specified

Security Engineer

H&R Block - Kansas City, Missouri

Posted: 11/14/2018


The Security Engineer works in Information Security organization as a member of the Security Engineering team. The Security Engineer uses technical knowledge on a number of security technologies to Identify, Detect, Protect and Respond to security threats from various security platforms and technologies. The Security Engineer serves as a Tier 1 escalation point for client issues, performs configuration and testing of products, assists with developing and documenting work processes.

  1. Responsible for handling issues and alerts escalated to them by IT and business customers and other Security Engineers.
  2. Analyze and respond to security threats from various security platforms and technologies. 
  3. Support, troubleshoot, configure, manage, and upgrade Firewall, Intrusion Detection, Threat Management, Virtual Private Network, Web Application Firewall wide variety of other security products.
  4. Perform network troubleshooting to isolate and diagnose common network problems, using strong TCP/IP networking skills. 
  5. Respond in a timely manner (within documented SLA) to configuration, maintenance, incident management, and other requests.
  6. Respond to needs and questions of our IT and Business Partners related to their access to network resources through their managed device. 
  7. Adhere to established Security policies, procedures, and practices.
  8. Research and resolve problems independently and understand escalation procedures. 
  9. Responsible for major Security platform changes including upgrades.
  10. Create custom documentation for internal and external needs. 
  11. Attend vendor-specific meetings and conferences for business and professional development.
  12. Responsible for testing and configuring new products and technologies. 
  13. Assist with designing and documenting work processes within Information Security.
  14. Perform other duties as assigned. 
Education and Experience:

  • Vocational or Bachelors’ Degree in Computer Science or equivalent through combination or education and work experience.
  • Minimum 1 year of experience in Information Security or Networking required.
  • Minimum 3 years of related experience and/or training in a technology environment required.
  • Minimum 1 year of experience with preferably more than one of the following technologies: URL Filtering, AntispywareBlue Coat (ProxySG, ProxyAV, Reporter), Cisco ASA, Juniper (SRX, ScreenOS, SSL-VPN, IDP), Check Point, Sourcefire, Tipping Point, Fortinet, Palo Alto Networks.
  • Minimum 1 year of experience with one or more of the following management platforms required; Cisco Security Manager, Juniper NSM, Junos Space, Check Point Provider-1/MultiDomain Management, Palo Alto Networks Panorama, Blue Coat Director, Fortinet FortiManager.
  • Minimum 1 year of full time experience with one or more of the following security products: AirWatch,  Qualys, ISS, Encase, or other key security technologies.
  • CCSE and CCNA or RSCP certifications preferred.
  • Security+, BCCPP, JNCIS-SEC, JNCIS-FWV, JNCIS-SA, ACE, CNSE, SFCP, SFCSE, SFCTSE strongly preferred.
  • Security+, GSEC, GCIA, GCIH or other security specific vendor/product certifications also preferred.
  • CISSP training strongly preferred.
  • Strong interest in technology and a desire to learn and grow in applicable technologies field is required. Skills and knowledge must be kept current, including ongoing active pursuit of certifications.
  • Practical expertise with TCP/IP networking required.
  • Significant experience with Linux, Windows and Network Operating Systems required.
  • Strong working knowledge of Routing and Access Control Devices required.
  • Requires taking responsibility for IT and business customer satisfaction and overall success of Information Security.
  • Requires interfacing with a variety of IT and business customers in a polite, positive, and professional manner.
  • Technical knowledge on a number of security technologies required.
  • Solid understanding of information security and networking required.
  • Strong critical thinking and problem-solving skills required.
  • A passion for information security and data security required.
  • Detail oriented with strong organization skills required.
  • Customer service focus required with strong interpersonal skills including excellent written/verbal communication skills.
  • Will be required to be on-call after hours and weekends on a rotating basis.
  • May be required to work occasional off-shift hours to cover customer maintenance and on-site activities


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