About G4S


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Security Intelligence Operations Center Operator

G4S - Santa Clara, California

Posted: 11/26/2018

Specific Duties and Essential Functions

  • Operate and monitor computer workstations and emergency systems
  • Administrate and maintain process control systems and database used in the Security Control Center
  • Dispatch and coordinate with the security officer, response to security events that occur on client property, including medical emergencies, burglar, fire or duress alarms and other issues related to security operations
  • Provide liaison with law enforcement and emergency services as needed
  • Receive, evaluate and disseminate incoming information and reports, including information from security personnel, Officers in the field, employees, suppliers and local agencies
  • Assist in coordinating security service requests for after hours access and temporary Security Officer deployment
  • Maintain Key Control
  • Maintain security services records and files used in the Security Control Center
  • Provide reports as directed and daily reports
  • Coordinate security projects and special assignments as assigned by client security
  • Generate maintenance requests and Field Service Reports as appropriate
  • Complete Daily Activity Reports, logging all activities and assignments during assigned shift
  • Provide written and electronic pass down information and updates for incoming shift
  • Initiate incident reports and "Be on the Lookouts" (BOLOs) as necessary


Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Pass any State-required training or other qualifications for licensing

Type and Length of Specific Experience Required

  • A minimum of two (2) years of security experience
  • Experience in the use of the following:
    • Access Control
    • CCTV
    • Life Safety and Fire Life Safety Systems
    • Radio enabled Dispatch Operations

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be able to work flexible schedules
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office/Control Center; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting or standing

Physical efforts to carry out job duties: Limited, to include some standing, bending, and limited stretching and reaching.

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