G4S

About G4S

 

Job Category:

Other

Country:

United States

Postal Code:

94533

Approximate Salary:

Not Specified

Position Type:

Full Time

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Security Operations Center Communication Specialist

G4S - Fairfield, California

Posted: 12/4/2018

Specific Duties and Essential Functions

  • Working with office management, supervisors and team of operators; ensure security management is apprised of all significant and unusual events in real-time, and documentation is maintained
  • Writing factually accurate incident reports and communications; up-channeling the information as needed
  • Intake and dissemination of information and communications for both emergency and non-emergency situations
  • Handling corporate communications, calls-for-service, radio dispatch, phone, and email correspondence
  • Answering customer service related calls and either resolves them personally or refers to the appropriate individual/department
  • Updating current tracking spreadsheets and creating new spreadsheets as needed
  • Access control troubleshooting
  • Perform other tasks and duties of a similar nature and scope as assigned

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent

Type and Length of Specific Experience Required

  • Must possess a minimum of two (2) years of professional security operations experience

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity:  Office environment, writing reports, disseminating information, customer service, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling.

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