G4S

About G4S

 

Job Category:

Other

Country:

United States

Postal Code:

28246

Approximate Salary:

Not Specified

Position Type:

Full Time

Security Operations Center Operator

G4S - Charlotte, North Carolina

Posted: 11/19/2018

Specific Duties and Essential Functions

  • Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems
  • Serve as the liaison between all departments and the Security Department
  • Handle (without delay) complaints and unusual/critical event information to the appropriate personnel
  • Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by Security, parking and shuttle bus staff
  • Complete 'Task work orders" for all reported maintenance needs
  • Inform (without delay) to the proper personnel of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
  • Control and monitor the two-way communication systems

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Ability to meet and maintain any applicable state licensing requirements

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
  • Minimum of one (1) year verifiable experience in  information research or SOC experience
  • Minimum of one (1) year verifiable experience in a security command or operations center
  • Associates Degree or above in Political Science/International Relations/Communications/IT/Health & Safety/Criminal Justice or closely related field
  • Minimum of one (1) year verifiable call center or alarm center experience

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

Other

  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Advanced computer skills and Microsoft Office proficiency
  • Ability to work in a team environment
  • Ability to multi-task, discerns patterns in detail
  • Excellent verbal/writing skills
  • Ability to think through problems for logical solutions, and remain calm and professional under stress
  • Ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Indoor with minimal to no exposure to extreme temperatures

Major activity:  Sitting, standing, speaking listening, observing

Physical efforts to carry out job duties:  Sitting, and standing.  Minimal to no stooping or kneeling.

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