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This function is responsible for medical and ancillary product premium billing. Positions in this function interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies. Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function. Educate customers regarding the availability of receiving invoices and remitting payments through online applications. Monitor outstanding balances and take appropriate actions to ensure clients pay as billed. Manage the preparation of invoices and complete reconciliation of billing with accounts receivables. May also include quality assurance and audit of billing activities.
- Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
- Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
- Educate customers regarding the availability of receiving invoices and remitting payments through online applications
- Extensive work experience within own function
- Work is frequently completed without established procedures
- Work independently
- May act as a resource for others
- May coordinate others' activities
- High School Diploma / GED (or higher)
- 2+ years of Customer Service experience analyzing and solving customer service problems in an office setting environment
- 2+ years of experience working in billing, this includes creating invoices, applying payments and reconciling accounts
- Intermediate experience with Microsoft Excel (filtering, sorting, basic formulas, setup and organization of data)
- Intermediate experience with Microsoft Word (creating, editing, and naming / saving basic documents)
- Associate's Degree (or higher)
- 1+ years of experience working in banking, finance, or accounting industry
- Experience using Microsoft Access to analyze data
- Microsoft Excel experience with using Pivot Tables and VLOOKUPS
- Ability to build relationships and negotiate with customers
- Ability to resolve complex billing issues
- Ability to interface with client managers, underwriting, case installation groups and sales team members
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UHG, UHC, billing, medical billing, ancillary product billing, invoices, payment posting, account reconciliation, customer service