About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Broker Agent Service Representative - Minnetonka, MN

UHG - Minnetonka, Minnesota

Posted: 08/24/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

In this entry level position, you will play a key role in supporting Medicare & Retirement Agent On-Boarding by analyzing and processing new and existing agent requests for UHC. This includes processing application and contracts through to completion. You will provide exceptional customer service to all internal staff and external customers

Primary Responsibilities:

  • Review applications, gather data, determine eligibility and compliance
  • Process broker and agent licensing, appointment and contracting credentials for Medicare Supplement Products.
  • Ensure that all paperwork, credentials and other necessary documents are in good order
  • Perform analysis of submitted material for completeness and accuracy, analyzing, credentials and documentation
  • Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations
  • Identify risks or issues and assess/implement alternate solutions
  • Production desk processing of licensing, appointing and contracting work
  • Monitors the day-to-day activity on assigned accounts to keep agent and other stakeholders informed of relevant information or lack thereof
  • Participates in interdepartmental team efforts, such as implementation of updates to the production system
  • Input applications and process changes to current contracts.
  • Responsible for analyzing, processing and completing cases.
  • Process approximately 20-30 cases per day
  • Perform other related duties as required to achieve the goals and objectives of the company and department.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of previous experience in a customer service or sales support role
  • Ability to use Microsoft Outlook for calendar management, meetings, e-mailing, and managing e-mail folders
  • Ability to use Microsoft Excel for data entry, sorting, filtering, and entering information into basic tables
  • Ability to use Microsoft Word to create general correspondence, use spell and grammar check tools, and enter information into forms / templates
Preferred Qualifications:
  • Bachelor's Degree (or higher)
  • Previous healthcare industry experience
  • Knowledge of insurance industry compliance, licensing, or claims
Soft Skills:
  • Previous experience using multiple computer programs simultaneously to enter, review, and verify information
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Minnetonka, Senior Broker Agent Service Representative, Healthcare, Insurance, Sales

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