About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

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Senior Business Analyst - Eden Prairie, MN

UHG - Eden Prairie, Minnesota

Posted: 10/20/2018

You're empowered to do your best! Use your sharp business skills to assist in end-to-end business process activities by creating, reviewing, controlling and improving processes. You will lead and manage customer readiness activities and project implementation efforts related to process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. Responsibilities include quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.


Primary Responsibilities:

  • Create complex business requirements based on customer requests
  • Review business requirements with customers and obtain sign off
  • Build requirements into the NICE Performance Management Suite (AKA Optum MyMetrics)
  • Work closely with the Implementation/Project Team to identify risks early
  • Partner with leadership and customers to track and understand defects; Assume accountability and/or ownership to work defect through to resolution
  • Continuously identify, develop, and drive “current state” process improvement opportunities through customer (current and potential) knowledge, data analysis, system functionality, etc.
  • Maintain system(s) integrity through focused administrative analysis/updates, content interruptions, upgrades, etc.
  • Able to present information in a variety of formats (charts, graphs, tables) that help leadership and all stakeholders understand the scope of the project – objective, status, owner, tasks/remediation efforts, key milestone dates
  • Ability to explain technical issues in words the customer will understand
  • Communicate with deployment team & business partners in a timely manner to define improvement opportunities, requirements, and deliverables that drive performance and cost optimization. Master communicator – actively engaged through timely communication (preparation and delivery) to all leadership and stakeholders; Deliver persuasive messages based on sound, logical, fact-based analysis
  • Ensure all internal documentation/project plans are kept current based on progress and/or successful task completion
  • Create business requirements and process maps that are clear, complete and executable
  • Validate technical system specifications meet business requirements
  • Champion privacy and security for all systems, data, and information
  • Follow defined Standard Operating Procedures
  • Design and facilitate engagement and quality assurance reviews
  • Design, drive, and facilitate educational sessions
  • Actively participate in employee engagement initiatives
  • Deliver timely and effective end-user technical assistance and troubleshooting
  • Work with minimal guidance – proven success at identifying root cause(s); driven by finding answers through research, investigation
  • Self-directed – able to initiate projects independently; Prioritizes and organizes own work to meet deadlines
  • Successful time/project management, problem solving, organizational, and analytical skills

Required Qualifications:

  • 3+ years experience working knowledge of relational databases and database structures – NICE Performance Management Suite

  • 3+ years experience administering, implementing, and developing (IE building metrics, reports, dashboards, workflows) for NICE Performance Management Suite

  • 3 + years experience building logical expressions, formulas, and algorithms in a database or programming environment; Proven ability to work with a proprietary expression language – “Cube Query Language” by NICE

  • Navigating, maintaining, and troubleshooting complex design concepts:

    • Examples:
      o Data temporality
      o Data and person hierarchy
      o Web content/design (User Interface elements)

  • 3+ years experience navigating, editing, creating, and managing .properties, .cbean, and .jar files (Java)

  • Leading User Interface discovery, design, and presentation sessions

  • Developing performance reports and dashboards for groups and individuals

  • Experience building large scale performance reporting across multiple groups/individuals leveraging data from unique data sources

  • Collecting and writing business and/or system requirements

  • Communicating complex technical concepts to customers, who may be non-technical thinkers, so that collaborative solutions can be developed

  • Advanced proficiency in: MS Access, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS Visio

Preferred Experience:

  • Bachelor’s degree in Business, Finance, Health Administration or related field; Or equivalent experience

  • Comprehensive, in-depth and specialized knowledge with MS SQL and/or SQL queries

    • Examples:
      o Develop complex MS SQL Server queries for data extraction, reporting, root cause analysis
      o Perform data conversions (ETL) from multiple data sources, develop necessary SQL for loading/updating and maintaining data tables

  • Experience with SQL tools such as SQL management studio, T-SQL, SSIS, SSRS, etc.

  • Documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks

  • Understanding a customer’s unique performance metrics and offering robust reporting and data management solutions

  • Proven ability to work independently and cross-functionally with a focus on developing strong working relationships while managing multiple priorities

  • Leading and/or participating in a SDLC (Systems Development Life Cycle) or large scale performance reporting project

  • SharePoint design, creation, maintenance

  • Demonstrated process improvement, workflow, benchmarking and/or evaluation of business processes required

  • Manage more than one complex technology project simultaneously

  • Proven ability to troubleshoot technical type issues

  • Training design and delivery

  • Must possess excellent written and oral communication skills; experienced presentation skills; strong collaboration skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: relational databases and database structures – NICE Performance, implementing, and developing (IE building metrics, reports, dashboards, workflows) for NICE Performance, “Cube Query Language” by NICE, navigating, editing, creating, managing .proper, Eden Prairie , MN, Minnesota

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